Arrears
Your account goes into arrears when the balance cannot cover the bill you need to pay. If your account is in arrears, the service cannot work. You need to top up your account in a timely manner.
About Arrears
- Yearly/Monthly billing
Yearly/monthly SecMaster resources are paid when you make the purchase. You can still use the existing yearly/monthly SecMaster resources even if your account goes into arrears. However, you cannot perform other operations that may incur fees, such as purchasing new edition SecMaster, upgrading SecMaster specifications, or renewing subscriptions.
Avoiding and Handling Arrears
You need to top up your account once it is in arrears.
If you no longer need SecMaster, unsubscribe from it to avoid unexpected fees.
Configure the Balance Alert function on the Billing Center > Overview page. When the total amount of the available quota, general cash coupons, and cash coupons is lower than the threshold, the system automatically notifies you by SMS or email.
If your account is in arrears, top up your account in time.
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