Help Center/ Cloud Container Engine/ Billing/ Arrears
Updated on 2024-03-04 GMT+08:00
View PDF

Arrears

When the settlement period of your cloud services ends, bills are generated and costs are deducted from your account. If there is not enough balance in your account, your account will be in arrears. If you want to continue using your cloud services, you will need to top up your account in a timely manner.

Impact of Arrears

Once a yearly/monthly subscription has expired or a pay-per-use resource becomes in arrears, Huawei Cloud provides a period of time during which you can renew or top up your accounts. For details, see What Is a Grace Period of Huawei Cloud? How Long Is It? What Is a Retention Period of Huawei Cloud? How Long Is It?

  • Yearly/Monthly

    This is a pre-paid billing mode, so you can continue using yearly/monthly CCE resources even if your account is in arrears. However, you cannot perform operations such as purchasing clusters, upgrading the cluster specifications, or renewing CCE resources, because they will generate new expenditures.

    Figure 1 Lifecycle of a yearly/monthly resource
  • Pay-per-Use

    If there is no top-up account with sufficient balance and no other payment method configured to pay for the resources used, your account goes into arrears, and the pay-per-use CCE resources enter the grace period. You are still responsible for expenditures generated during the grace period. You can view the charges on the Overview page in Billing Center and pay any past due balance as needed.

    If your account is still in arrears after the grace period ends, the resources enter the retention period and their status turns to Frozen. You cannot perform any operations on these resources.

    After the retention period ends, CCE clusters and resources like nodes, EVS disks, and EIPs will be released and cannot be restored.

    Figure 2 Lifecycle of a pay-per-use CCE resource

Avoiding and Handling Arrears

Make sure you have a valid payment method configured as soon as possible after your account is in arrears. For details, see .

If the cluster is no longer needed, you can delete it and other cloud service resources in the cluster to avoid further expenditures.

In Billing Center, enable Balance Alert on the Overview page. Then, anytime an expenditure quota drops to below the threshold you specify, Huawei Cloud automatically notifies you by SMS or email.

If your account is in arrears, top up your account in time. If the resource usage becomes stable, you can purchase yearly/monthly resources to reduce costs. For details, see Yearly/Monthly Billing.