Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor's Resellers/ Customers/ Customer Management/ Freezing a Customer
Updated on 2025-03-13 GMT+08:00
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Freezing a Customer

You need to be authorized by your distributor to freeze accounts and resources for your customers.

When a customer associates with you in the reseller model, the customer's account will be frozen upon association by default. You can freeze or unfreeze accounts for customers after being authorized by your distributor.

Impacts of Freezing Only Accounts or Both Accounts and Resources

  • Impacts of Freezing Accounts

    If a customer's account is frozen, the customer cannot buy, renew, or change resources. Some of the provisioned resources may be unavailable, but they still incur fees.

    The following table describes the impacts on a reseller customer after its account is frozen.

    Operation Type

    Supported Operations

    Operations Not Supported

    Operations on yearly/monthly cloud services
    • Unsubscribing from resources
    • Modifying resource names
    • Purchasing resources
    • Modifying specifications
    • Renewing subscription to resources
    • Changing yearly/monthly resources to pay-per-use resources
    • Operations on resources
    • Deleting resources

    Operations on pay-per-use cloud services (operations on pay-per-use instances and spot instances)
    • Modifying resource names
    • Viewing resource information
    • Purchasing resources
    • Modifying specifications
    • Changing pay-per-use resources to yearly/monthly resources
    • Operations on resources
    • Deleting resources
  • Impacts of Freezing Accounts and Resources

    After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or modify resources, and all their cloud services provisioned cannot be used. Unfreeze the resources within 15 days (subject to the time range regulated on the official website) of when they are frozen. Otherwise, the stored data will be deleted and the cloud service resources will be released.

Freezing an Account

  1. Use your partner account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. On the top navigation bar, select Sales > Customers > Customer Management.
  4. Click Freeze Account in the Operation column in the row of the target customer.

  5. Enter the reason.
  6. Click OK.

    A message is displayed indicating that the account is frozen.

    • If partners have enabled the verification code function, a verification code is required.
    • To unfreeze a customer account, click Unfreeze Account in the Operation column.

Freezing Both an Account and Resources

  1. Use your partner account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. On the top navigation bar, select Sales > Customers > Customer Management.
  4. Click Freeze Account and Resources in the Operation column for the target customer.

  5. Enter the reason.
  6. Click OK.

    A message is displayed indicating that the account and resources are frozen.

    • If you have enabled the verification code function, a verification code will be required.
    • After a customer's account and resources are frozen, the customer cannot purchase cloud services, renew subscriptions, or modify resources, and all their cloud services provisioned cannot be used. Exercise caution when performing this operation.
    • To unfreeze both the account and resources for a customer, click Unfreeze Account and Resources in the Operation column for the customer.

Parent topic: Customer Management