Updated on 2022-09-14 GMT+08:00
Support Channels
HUAWEI CLOUD provides four support channels, which can be combined based on the support plans purchased by customers.
|
Channel |
Description |
|---|---|
|
Service ticket |
Customers can create and manage service tickets through the service ticket management console or OpenAPI. |
|
Callback |
Give your phone number to HUAWEI CLOUD to obtain support through callback from customer service. |
|
Web Chat |
Interact with HUAWEI CLOUD customer service personnel through the web page on the service ticket management console. |
|
Designated TAM |
Contact the designated TAM through email, phone, or IM software for technical support. |
Parent topic: Service Content
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