Help Center/ Message & SMS/ API Reference/ Appendixes/ Error Codes/ SMS Status Error Codes

Updated on 2023-10-10 GMT+08:00

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SMS Status Error Codes

This section describes status codes provided by suppliers and the Huawei platform. Press Ctrl+F to search for the target error codes and handling suggestions.

Error codes are generated when the SMS Sending API or Batch SMS Sending API is called. For details, see API Error Codes.

If statusCallback is specified after an API is called successfully, the SMS platform calls the Status Report Receiving API to send a status report to the platform user upon receiving the SMS status report from the SMSGW.

An example message is as follows:

POST /report HTTP/1.1
Host: 10.10.111.168:9330
Content-Type: application/x-www-form-urlencoded
Connection: close
Pooltype: approxy
Ompsid: 7f540777fe4b40dfb3c21d10f48781e3
TerminalIP: 10.10.112.18
TrcModule: AP
UserTrace: application
TraceHandle: DMZ_818405

sequence=1&total=1&orgCode=000&updateTime=2018-04-13T06%3A31%3A46Z&source=2&smsMsgId=b9d9b4fe-ad0e-4a2a-a2c7-445505b674ac_6&status=DELIVRD

Troubleshooting Based on the status Parameter

Status Code Source	Status Code	Description	Possible Cause	Handling Suggestion
Supplier platform	DELIVRD	The SMS was sent successfully and the user has received the SMS.	-	-
Supplier platform	EXPIRED	The SMS timed out.	The phone is powered off for a long time or is out of the service area. As a result, the SMS times out and is not delivered to the user. The SMS platform does not receive a status report from the SMSGW within 72 hours after sending the SMS.	During the commissioning, use real mobile numbers for tests. After commercial use is available, if a large number of SMSs time out, record related information and contact the operation manager.
Supplier platform	DELETED	The SMS has been deleted.	N/A	N/A
Huawei/Supplier platform (For details, see the value of source in status reports.)	UNDELIV	The SMS fails to be delivered.	The phone number is a dead number, the subscriber is suspended due to a balance owed, or the phone was powered off for a long time. The user cannot receive SMSs because of user status, for example, the account may be suspended. The SMS channel is abnormal.	Check whether the mobile number is reachable and in the normal state. If sending a large number of SMS messages fails or mobile number status is normal, contact Huawei Cloud customer service.
Supplier platform	ACCEPTD	The SMS is accepted.	Temporary SMS status. Generally, this value is not displayed.	N/A
Supplier platform	UNKNOWN	The SMS status is unknown.	Unknown error. The phone number is a dead number or in the incorrect format.	Check whether the mobile number is reachable and in the normal state. Record related information and contact the operation manager.
Supplier platform	REJECTD	The SMS has been rejected.	Before the SMS is sent, the recipient has sent an unsubscribe SMS for the SMS sender number (signature). The recipient no longer receives SMSs from this sender number. The Message & SMS service is not enabled.	Replace the mobile phone number and test it again. Delete the number from the list of SMS recipient numbers.
Huawei platform	E200018	Failed to verify the Chinese mainland SMS sender channel.	The channel number transferred by from does not match the channel number of the application.	Check whether the signature channel number transferred by from belongs to the application (APP_Key).
Huawei platform	E200019	Failed to match the Chinese mainland SMS sender channel.	The signature of the application (APP_Key) is not approved, or the channel number is not allocated. The configured channel does not take effect. The channel number transferred by from is incorrect.	Check whether the signature of the application (APP_Key) has been approved and the channel number has been allocated. Check whether the channel number transferred by from is correct. Wait for about 10 minutes and send the request again.
Huawei platform	E200020	Failed to verify the Chinese mainland SMS signature channel.	The signature in the SMS does not match the channel signature.	Check whether the signature corresponding to the channel number transferred by from is the same as the signature corresponding to templateId.
Huawei platform	E200021	Failed to match the Chinese mainland SMS signature channel.	No channel is configured for the application.	Record related error information and contact the operation manager.
Huawei platform	E200022	Failed to verify the Chinese mainland SMS recipient channel.	The recipient number is not supported by the application. The recipient number does not support the channel.	Contact the operation manager to confirm the recipient numbers and delete any numbers that are not supported by the channel (that is, the value of to).
Huawei platform	E200023	Failed to match the Chinese mainland SMS recipient channel.	The recipient number is not in the carrier code table configured for the application.	Record related error information and contact the operation manager.
Huawei platform	E200024	The SMS function is not available.	The SMS function is not enabled.	Check whether the recipient numbers in the to parameter contain numbers from countries or regions outside the Chinese mainland. If yes, delete the numbers and try again. Check the value of APP_Key and channel number in the from parameter to determine whether the SMS function is supported.
Huawei platform	E200025	Cannot verify the SMS recipient channel.	The recipient number is not supported by the application. The recipient number does not support the channel.	Contact the operation manager to confirm the recipient numbers and delete any numbers that are not supported by the channel (that is, the value of to). If a general template is used (a general signature is a used), the signature parameter is Mandatory.
Huawei platform	E200026	Cannot match the SMS recipient channel.	The recipient number is not in the carrier code table configured for the application. No channel number is configured in the from parameter, and no channel is configured for the application.	Record related error information and contact the operation manager.
Huawei platform	E200027	Failed to match the gateway.	Routing information such as the gateway is not configured for the application.	Check whether the SMS signature needs to be activated. Record related information and contact Huawei Cloud customer service.
Huawei platform	E200032	The SMS template is required.	The SMS to be sent does not contain template parameters.	Check whether the request contains template parameters (templateId and templateParas). The plus sign (+) is not added to the mobile number for sending SMSs. The system automatically adds "+86" to the mobile number. As a result, an error is reported.
Huawei platform	E200034	The SMS retransmission times out.	The SMS gateway is faulty.	Record related error information and contact the operation manager.
Huawei platform	E200035	Failed to replace the SMS protocol field.	The protocol replacement content does not comply with the protocol specifications.	Record related error information and contact the operation manager.
Huawei platform	E200036	The southbound rate control configuration is 0.	The rate of the channel for sending the SMS is 0.	Record related error information and contact the operation manager.
Huawei platform	E200038	Long SMS receiving times out.	This error code is reported if the SMS platform does not receive a complete long SMS request within the timeout period (3 minutes by default).	Check the code and network to ensure that the long SMS request can be sent within a period.
Huawei platform	E200040	Intercepted by the Huawei Cloud internal platform after review.	Invalid signature template.	Check whether the signature template is consistent with the approved one. If the fault persists, contact Huawei Cloud customer service.
Huawei platform	E000628	Intercepted by the Huawei Cloud internal platform after review.	Countries or regions of the recipient numbers are not in the whitelist.	Countries or regions of the recipient numbers are not added to the whitelist when you set regions, causing the SMS sending failure. Add countries or regions of the recipient numbers to the whitelist on the Settings page on the console.
Supplier platform	MILIMIT	Reached the maximum number of SMSs sent to a recipient number per minute.	Too many SMSs are sent to the recipient number within one minute.	Wait for one minute and resend the SMS. If you need to send more SMSs to this recipient number within one minute, contact the operation manager to cancel the restriction.
Supplier platform	LIMIT	Reached the maximum number of SMSs sent to a recipient number.	The maximum number of allowed SMS for a given recipient on a single day has been reached.	Send the SMS to the recipient number on the next day. If you need to be able to send more SMSs to one recipient within a single day, contact the operation manager to remove the restriction.
Supplier platform	BEYONDN
Supplier platform	KEYWORD	The SMS is intercepted due to keywords.	The SMS contains sensitive keywords.	Delete the keyword and send the SMS. For details, see Template and Variable Specifications.
Supplier platform	BLACK	The phone number is blacklisted.	The phone number has been blacklisted. It may have previously sent an unsubscribe SMS.	If SMSs must be sent to this phone number, contact the operation manager to unblacklist it.
Supplier platform	MBBLACK	The phone number is blacklisted.
Supplier platform	DJ:0255	The SMS is intercepted by the carrier.	The SMS content is not allowed.	Record the SMS message content and contact the operation manager to confirm the reason why the SMS message cannot be sent.
Supplier platform	1	SMS sending failed.	The phone numbers are dead, powered off, or suspended.	Check whether the phone number is normal. If the phone number is normal, contact the operation manager.
Supplier platform	24
Supplier platform	MK:xxxx
Supplier platform	MN:xxxx
Supplier platform	LT:0001
Huawei platform	SC:0001	The SMS is intercepted due to manual review.	The SMS content is intercepted due to non-compliance, which triggers manual review.	Check whether the SMS content contains sensitive words. If yes, change the template variables and try again. For details, see Template and Variable Specifications. Contact the operation manager to confirm the sensitive word interception and apply for a new template, or confirm that the template is correct and apply for canceling the interception.
Huawei platform	SC:0002	The SMS is intercepted due to the manual review alarm.
Huawei platform	SC:0003	The SMS is intercepted due to the blacklist.	The recipient number is intercepted by the Huawei Cloud internal platform due to its special state.	Delete the special number from the recipient number list and try again. On the console, choose General Management > Blocklist Management and apply for unblocking the number.
Huawei platform	SC:0004	The SMS is intercepted due to the redlist.		Delete the special number from the recipient number list and try again. Provide the number information and contact the operation manager to unblock the number.
Huawei platform	SC:0005	The SMS is intercepted due to the complaint blacklist.
Huawei platform	SC:0006	The SMS is intercepted due to forbidden keywords.	The SMS is intercepted by the Huawei Cloud internal platform due to non-compliant content.	Check whether the SMS content contains sensitive words. If yes, change the template variables and try again. For details, see Template and Variable Specifications.
Huawei platform	SC:0007	The SMS is intercepted due to feature keywords.
Huawei platform	SC:0008	The SMS is intercepted due to control keywords.
Huawei platform	SC:0009	The SMS is intercepted due to lack of mandatory keywords.
Huawei platform	SC:0010	The SMS is intercepted due to the excessively high sending frequency.	The SMS is intercepted by the Huawei Cloud internal platform due to excessively high sending frequency.	Control the frequency of sending SMSs. Send SMSs in batches in different time periods. Send the SMSs again 24 hours after the status code is generated
Huawei platform	SC:0011	The SMS is intercepted due to non-compliant sending time.	The SMS is intercepted by the Huawei Cloud internal platform due to non-compliant sending time.	Select a valid period and send the SMS again.
Huawei platform	SC:0012	Manual review times out.	The SMS content is not processed within the specified time period after the manual review is triggered.	Record related error information and contact the operation manager.
Huawei platform	SC:0013	The SMS is intercepted due to the signature blacklist.	The SMS is intercepted by the Huawei Cloud internal platform because the signature matches the unsubscription blacklist.	Check whether you have unsubscribed from the Message & SMS service for the Huawei Cloud account, causing the SMS signature to enter the unsubscription blacklist. Collect the Huawei Cloud account information and SMS signature information and contact the operation manager.
Huawei platform	SC:0014	Matching the review-free template fails.	The SMS is intercepted by the Huawei Cloud internal platform because the SMS content fails to match the review-free template.	Record the SMS content and template content and contact the operation manager.
Huawei platform	SC:0015	The SMS matches the interception template.	The SMS is intercepted by the Huawei Cloud internal platform because the SMS content matches the interception template.	Check whether the SMS content contains sensitive words. If yes, change the template variables and try again. For details, see Template and Variable Specifications.
Huawei platform	SC:0016	The SMS is intercepted due to the unsubscription blacklist.	The subscriber sending the SMS is in the unsubscription blacklist.	Contact the operation manager to delete the subscriber from the unsubscription blacklist.
Huawei platform	SC:0017	The SMS is intercepted due to the non-registration template.	The subscriber has not applied for the SMS template.	You are advised to apply for a required SMS template or use an applied template.
Huawei platform	SC:0018	The SMS is intercepted due to the non-registration signature.	The subscriber has not applied for the SMS signature.	You are advised to apply for a required SMS signature or use an applied signature.