What Should I Do If I Forgot My Password?

Resetting the Password of an IAM User

If you are an IAM user and have not bound an email address or mobile number, you cannot change the password by yourself. You need to contact the administrator to reset your password.

1. On the HUAWEI ID login page, click IAM User. On the displayed login page, click Forgot Password.
   Figure 1 IAM user login page
   

2. Enter the administrator account, IAM username or email address, and verification code.
   Figure 2 Resetting IAM user password
   
   NOTE:

   • Account: Created upon successful registration with Huawei Cloud. The account has full access permissions for all of its cloud services and resources and makes payments for the use of these resources. After account login, you will see the account marked Enterprise administrator on the Users page.
   • IAM user: Created using your account. IAM users can log in to Huawei Cloud using the account name, username, and password, and then use resources based on assigned permissions. IAM users do not own resources and cannot make payments.
   • If you are an IAM user and have not bound an email address or mobile phone number to your account, ask the administrator to reset your password. For details, see Changing the Login Password of an IAM User.

3. Select a verification method, enter the verification code, and click Next.
   NOTE:

   • Ensure that the mobile number or email address you entered is correct, or the password cannot be reset.
   • If you do not receive the verification code, see Why Am I Not Getting the Verification Code?

4. Enter a new password, confirm it, and click OK.
5. Click Log In or wait to be redirected to the login page and use the new password to log in.

Resetting the Password of an Account

1. On the login page, click Forgot password.
   Figure 3 Resetting the HUAWEI ID password
   

2. Enter your login ID, the mobile number, or the email address used to create your HUAWEI ID, and click NEXT.
   Figure 4 Resetting the password
   

3. Get the verification code in step Step 2.
4. Enter the verification code and click NEXT.
   NOTE:

   • If you do not receive the verification code, see Why Am I Not Getting the Verification Code?
   • For Huawei Cloud accounts, if the mobile number is unavailable, contact customer service at +86 4000-955988 (Chinese Mainland) or +85 2800-931122 (Hong Kong, China), or submit a service ticket.
   • For HUAWEI IDs, if the mobile number or email address is unavailable, change the mobile number or email address bound to your HUAWEI ID first and then use the new mobile number or email address to reset the password.

5. (Optional) Reset the password of a HUAWEI ID using either of the following methods:
   • Register a HUAWEI ID on the official Petal Mail website for free. After the registration is complete, the phone number will be used as your security phone number.
     CAUTION:

     The newly registered account cannot use the resources of the original HUAWEI ID account.

   • Reset the password of the original HUAWEI ID account.
     1. If the password is to be reset on a non-frequently used device, verification is required. Select an appropriate verification method and click NEXT.
     2. Fill in the following information for verification:
        • Phone number real-name information
        • Security information
          • Basic information
          • Historical information
          • Device information

        Then, submit the information for verification. If the password still cannot be reset, change your account. The results will be sent to you by SMS. If the appeal is approved, reset the password within 24 hours.

6. Enter a new password, confirm it, and click OK.
7. (Optional) Reset the password of a HUAWEI ID by adding MFA to the HUAWEI ID account. For details, see MFA Authentication and Virtual MFA Device.
8. Click RETURN NOW and use the new password to log in to Huawei Cloud.