SLA Management

Service Level Agreement (SLA) provides ticket timeliness management for customers. When a ticket triggers an SLA rule, customer will be notified to handle the ticket in time and the SLA triggering details will be recorded.

Parent topic: Basic Configurations

Previous topic: Mobile App Management

Next topic: Custom SLA

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel