Viewing and Approving Tickets

Scenarios

After a ticket is created by a system user or generated by the system, the ticket goes to the specified approvers. The approvers receive a ticket approval notification in the message center. They can review tickets on the Ticket approval page.

Prerequisites

You have the operation permissions for the Ticket approval module.

Reviewing a Service Ticket

1. Log in to your bastion host system.
2. In the navigation pane, choose Ticket > Ticket approval. The ticket approval list page is displayed.
3. In the upper right corner, select Pending Approval Tickets from the drop-down list.
   Figure 1 Pending Approval Tickets
   

4. Approve the ticket.
   • To approve one ticket, click Approve in the Operation column of the corresponding row.
   • To approve multiple tickets at a time, select the ones you want and click Approve in the lower left corner of the list to approve them together.

5. Reject a ticket.

   In the row of the ticket you want to reject, click Reject in the Operation column.

6. Cancel a ticket.

   In the row of the ticket you want to cancel the authorization, click Cancel in the Operation column.

Checking a Ticket

1. Log in to your bastion host system.
2. In the navigation pane, choose Ticket > Ticket approval. The ticket approval list page is displayed.
3. Check all tickets.
   1. In the upper right corner, select All Tickets from the drop-down list.
   2. All tickets approved by the current user are displayed in the ticket list, including approved tickets and tickets to be approved.

4. Check tickets to be approved by the current user.
   1. In the upper right corner, select Pending Approval Tickets from the drop-down list.
   2. All tickets to be approved by the current user are displayed in the ticket list.

5. View the details about a ticket.
   1. In the ticket list, locate the target ticket and click the ticket ID or click Manage in the Operation column to go to the ticket details page.
   2. View the details about the ticket. You can check the basic information, resource account list, and approver list.
      Figure 2 Ticket details