Help Center/ Partner Center/ User Guide/ Distribution Partner Program/ Distributor's Resellers/ Customer Business/ Customer Management/ Unfreezing a Customer
Updated on 2024-11-26 GMT+08:00
View PDF

Unfreezing a Customer

You can unfreeze either just the customer account or both the customer account and resources.

Procedure

  1. Log in to Huawei Cloud as a reseller.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. On the top navigation bar, select Sales > Customer Business > Customer Management.
  1. Click More > Unfreeze Account in the Operation column for the target customer.
  2. Enter the reason and click OK. A message is displayed indicating that the account is unfrozen.

    If you have enabled the verification code function, a verification code is required.

Unfreezing Both an Account and Resources

  1. Use your account to log in to Huawei Cloud.
  2. In the drop-down list of your account name, click Partner Center to go to the Partner Center.
  3. On the top navigation bar, select Sales > Customer Business > Customer Management.
  4. Click More > Unfreeze Account and Resources in the Operation column for the target customer.
  5. Enter the reason and click OK. A message is displayed indicating that the account and resources are unfrozen.

    If you have enabled the verification code function, a verification code is required.

Parent topic: Customer Management