Collecting Statistics of Service Tickets in Various Statuses

Collect statistics of service tickets in various statuses.

GET /v2/servicerequest/cases/count

**Table 1** Query parameters
Parameter	Mandatory	Type	Description
status	No	Integer	Specifies the status. The options are 0 (to be processed), 1 (processing), 2 (to be confirmed), 3 (completed), 4 (canceled), 12 (invalid), and 17 (pending feedback). Minimum value: 0 Maximum value: 20

**Table 2** Request header parameters
Parameter	Mandatory	Type	Description
X-Auth-Token	Yes	String	Specifies the user token. It can be obtained by calling the IAM API (value of X-Subject-Token in the response header). Minimum length: 1 Maximum length: 5000
X-Language	No	String	Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default. Some internationalization information, such as the service ticket type and name, is displayed based on the language environment. Minimum length: 1 Maximum length: 32
X-Time-Zone	No	String	Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default. Time-related data is processed based on the time zone of the environment. Minimum length: 1 Maximum length: 32

Status code: 200

**Table 3** Response body parameters
Parameter	Type	Description
incident_status_counts	Array of IncidentStatusCount objects	Specifies the statistics of the number of service tickets in various statuses. Array length: 0 - 20

**Table 4** IncidentStatusCount
Parameter	Type	Description
status	Integer	Specifies the status. The options are 0 (to be processed), 1 (processing), 2 (to be confirmed), 3 (completed), 4 (canceled), 12 (invalid), and 17 (pending feedback). Minimum value: 0 Maximum value: 20
count	Integer	Specifies the quantity. Minimum value: 0 Maximum value: 65535

POST https://{endpoint}/v2/servicerequest/cases/count

Status code: 200

Code 200 is returned if the operation is successful.

{
  "incident_status_counts" : [ {
    "status" : 1,
    "count" : 1
  } ]
}

Status Code	Description
200	Code 200 is returned if the operation is successful.

Parent topic:Ticket Query

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