Updated on 2023-07-18 GMT+08:00
FAQs
Product Specifications
- How Do I Enable the Message & SMS Service?
- In Which Countries and Regions Is the Message & SMS Service Available?
- Which Countries and Regions Can European SMSs Be Sent to?
- How Many Characters Can an SMS Contain?
- Is MMS Supported?
- What Languages Are Supported?
- What Protocols Does the Message & SMS Service Support?
- What Is the Recommended Number of Concurrent SMSs per Second on the Message & SMS Platform?
- What Are the SMS Arrival Rate and Delay of the Message & SMS Platform?
- Which Number Segments Does the Message & SMS Service Support?
- Do SMS Backend Services Support Multi-AZ Redundancy?
- Does the Message & SMS Service Support Display of Company Names and Logos?
- Is the Message & SMS Service a SaaS Service?
- Is the Message & SMS Service a Global-level or Project-level Service?
- Will I Be Billed for the Message & SMS Service If I No Longer Use it?
Template
- Template and Variable Specifications
- How Long Does It Take to Review a Template?
- How Do I Modify an SMS Template?
- How Do I Delete an SMS Template
- How Can I View the Content and Related Information of an SMS Template?
- Can I Set the Text Format (Such as Underline and Font Color) in an SMS Message Template?
- What Can I Do If an SMS Template Is Approved and Deactivated?
- Do SMS Templates Support Links?
- How Do I Configure Variables in an SMS Template?
- Is There a Limit on the Number of SMS Templates and Use Times?
Application
- How Do I Change the SMS Application Name?
- Can I Delete an SMS Application?
- How Do I Create Multiple SMS Applications?
- Can International SMS, European SMS, and Chinese Mainland SMS Share the Same SMS Application and Template?
- How Do I Distinguish SMS Applications Created Using Different IAM Accounts?
- What Are the Functions of SMS Applications?
Verification
Secondary Development
- How Do I Obtain the Application Access Key from the Message & SMS Platform?
- How Do I Obtain the HTTPS Commissioning Certificate from the Message & SMS Platform?
- How Can I Get the Channel No. Required to Send a Short Message?
- Does SMS API Calling Have PHP and Java Version Requirements?
- Why a Preset 6-Digit Verification Code Becomes a 5-Digit Verification Code After Being Sent?
- What Is the Callback Address? How Do I Set This Address?
- Does the Message & SMS Service Support Privatized Deployment?
- Can the SMS API Be Called by an Internal Network (For Example, an ECS Server)?
- Why Can an SMS Sending Request to an Incorrect Recipient Number Be Successful?
- Must the Message & SMS API Request Address Be a Domain Name? Does the Service Provide a Fixed IP Address?
- Does Message & SMS Provide SDKs?
- Is the Message & SMS Service Affected If the Region Where the Service Is Enabled Is Different from the Region Where Servers Are Located?
SMS Sending
- How Do I Send Group SMSs?
- How Do I Determine Whether an SMS Was Sent Successfully
- How Do I Improve the SMS Success Rate?
- Can I Cancel the Sending of an SMS?
- What Numbers Are Presented to SMS Recipients?
- What is the Function of SMS Channel Numbers?
- Does the Message & SMS Platform Send an SMS Only Once to Duplicate Numbers?
- How Do I Export Failed Numbers in Batches When I Use the Group SMS Assistant?
- Will SMSs Fail to Be Sent Using the Group SMS Assistant If the User Is in Arrears?
- Can I View the Content of a Successful or Failed SMS?
- Can I Use an SMS to Send a Dynamic Short Link?
- Can I Export SMS Send Details?
- How Do I Wrap Text When Sending an SMS?
- Why Can I Send an SMS When My Account Balance Is Zero?
- Can I Limit the Quota of SMS Messages That Can Be Sent by an Application or a Signature?
- How Do I Cancel the Limitation on SMS Sending Frequency?
- How Do I View the Cause of an SMS Sending Failure?
Package and Fee
Troubleshooting
- What Do I Do If an Error Occurs When I Enable the Message & SMS Service?
- 9.2 Why Are the Applications and Templates Lost?
- Template Rejection Reasons and Handling Suggestions
- Why More than One Segment Is Displayed in Template Details?
- Why Is My SMS Application Paused? How Can I Recover It to the Normal State?
- What Do I Do If Message & SMS API Calling Times Out?
- What Do I Do If an SSL Connection Error Occurs During API Calling?
- How Do I Do If the Test Mobile Number Cannot Receive SMSs Because the Sending Frequency Reaches the Upper Limit During SMS API Test?
- Why Does a Phone Not Receive an SMS After an API Is Called?
- What Do I Do If an Exception Occurs When I Access the Message & SMS Console?
- What Can I Do If the Error "Failed to retrieve reminders." Is Displayed on the Console?
- What Do I Do If the Console Displays a Message Indicating that Basic Tenant Information Fails to Be Queried?
- Why Does IAM Permissions Granted to a Message & SMS Member Account Fail to Take Effect?
- What Do I Do If a European SMS Failed to Be Sent?
- Why Does an SMS Fail to Be Sent?
- Why Some Numbers Cannot Receive SMSs?
- Why Send Result Is Displayed as Sending or the SMS Is Received After a Long Time?
- Why Is a Link in an SMS Displayed as Text?
- Why Is the SMS Quantity on the Console Two Times of the Recipient Number Quantity?
- What Do I Do If "The recipient number quantity is out the range of 1–50000." Is Displayed After Uploading a Number File?
- Why Is the Status Code of an SMS REJECTD?
- What Do I Do If an SMS Is Intercepted by the Phone Security Manager as a Junk Message?
- Why Is a Recipient Blacklisted After Replying "T"? How Do I Remove the Recipient from the Blacklist?
- Why Is a Received SMS Displayed as Garbled Characters?
- What Do I Do If an SMS Fails to Be Sent and Error Code E200028 Is Reported?
Others
- SMS Barring
- Can Message & SMS Resources Be Transferred Across Accounts?
- Can I Use the Message & SMS Service in Other Cloud Services (Such as Cloudsite Service) If Another Account Has Enabled the Message & SMS Service?
- Can I Migrate SMS Templates Archived on a Third-Party Cloud Platform to Huawei Cloud?
- Can I Use Huawei Cloud Message & SMS When My Services Are Deployed on Other Cloud Platforms?
- How Do I Enable the Message & SMS Service Again After It Is Disabled Due to Arrears?
- Are There Any Requirements on the Format of the Number File to Be Imported When Using the Group Message Assistant?
- Are There Any Requirements on the Format of the Mobile Numbers Entered When Calling APIs to Send SMSs?
- Where Are Message & SMS Servers Deployed?
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