What Do I Do If the Console Displays a Message Indicating that Basic Tenant Information Fails to Be Queried?
The console displays a message indicating that basic tenant information fails to be queried, and the Message & SMS service cannot be enabled. The possible causes and handling suggestions are as follows:
- If you have not bound an email address, log in to the console and go to My Account to complete your basic information.
- If you have not bound a mobile number (or service mobile number), log in to the console and go to My Account to complete your basic information.
- The country or region of the current account does not support the Message & SMS service. Currently, the Message & SMS service is available only for enterprises in the following countries or regions.
Individual/Enterprise
Registered Address
Message & SMS
Enterprise
France
Supported
Enterprise
Belgium
Supported
Enterprise
Germany
Supported
Enterprise
Ireland
Supported
Enterprise
Netherlands
Supported
Enterprise
Portugal
Supported
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