Help Center/ Message & SMS/ FAQs/ Troubleshooting/ What Do I Do If the Console Displays a Message Indicating that Basic Tenant Information Fails to Be Queried?
Updated on 2023-07-18 GMT+08:00

What Do I Do If the Console Displays a Message Indicating that Basic Tenant Information Fails to Be Queried?

The console displays a message indicating that basic tenant information fails to be queried, and the Message & SMS service cannot be enabled. The possible causes and handling suggestions are as follows:

  1. If you have not bound an email address, log in to the console and go to My Account to complete your basic information.
  2. If you have not bound a mobile number (or service mobile number), log in to the console and go to My Account to complete your basic information.
  3. The country or region of the current account does not support the Message & SMS service. Currently, the Message & SMS service is available only for enterprises in the following countries or regions.

    Individual/Enterprise

    Registered Address

    Message & SMS

    Enterprise

    France

    Supported

    Enterprise

    Belgium

    Supported

    Enterprise

    Germany

    Supported

    Enterprise

    Ireland

    Supported

    Enterprise

    Netherlands

    Supported

    Enterprise

    Portugal

    Supported