Help Center/ Billing Center/ User Guide/ Orders/ Unsubscriptions/ Unsubscribing from In-Use Resources/ Instructions
Updated on 2024-08-15 GMT+08:00
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Instructions

After you purchase a yearly/monthly subscription, you can unsubscribe from the in-use resources in the subscription. If you have renewed the subscription, you are also allowed to unsubscribe from the in-use resources in the subscription and the renewal period that has not taken effect.

Important Notes

  • Solution product portfolios and smaller packages can only be unsubscribed from in their entirety.
  • In any given order, bound resources must be unsubscribed from in their entirety, but attached resources can be unsubscribed from separately.

    Example: A customer has purchased a yearly/monthly ECS with a 40 GB general-purpose SSD bound as the system disk and with a VPC network configured. When unsubscribing from the ECS, the customer needs to unsubscribe from it together with the 40 GB general-purpose SSD, but the VPC network can be unsubscribed separately.

  • The following services can be unsubscribed from in batches: Elastic Cloud Server (ECS), Elastic Volume Service (EVS), Relational Database Service (RDS), Virtual Private Cloud (VPC), and Cloud Container Engine (CCE).
  1. Before unsubscription, ensure that data on the resources to be unsubscribed from has been backed up or migrated. After the unsubscription, the resources will be deleted, and the data on them cannot be restored.
  2. Your request for unsubscribing from an order of more than $1000 USD needs to be reviewed by your account manager. If your account manager does not review it within 24 hours, your request will be approved automatically. By default, the unsubscribed amount is included in the month when the order is successfully unsubscribed from. If your request is approved in the next month and the unsubscription is also completed in the next month, the unsubscribed amount will be counted into the next month. You can choose Bills > Bill Details to query the transactions. For details, see Viewing Bill Details.

    Example:

    You paid $2000 USD for ECSs on August 20, 2021, and requested to unsubscribe from them on September 30, 2021. Your account manager would review your request because its amount exceeded $1,000 USD.

    • If the account manager approved the unsubscription request on September 30, 2021, the refunded amount was included in the bill for September and the transactions are included in billing cycle 2021/09.
    • If the account manager approved the unsubscription request on October 01, 2021, the refunded amount was included in the bill for October and the transactions are included in billing cycle 2021/10.