Help Center/ Cloud Backup and Recovery/ Troubleshooting/ The Download Dialog Box Disappears When I Download eBackup on a VMware VM
Updated on 2025-03-29 GMT+08:00
The Download Dialog Box Disappears When I Download eBackup on a VMware VM
Symptom
When Google Chrome is used to download the eBackup image template on a VMware VM, the download dialog box blinks and then disappears before the eBackup image template is downloaded.
Possible Cause
The Chrome settings are incorrect and need to be modified.
Solution
- Enter chrome://flags/ in the address box of Google Chrome and press Enter.
- Enter treat-unsafe-downloads-as-active-content in the search box.
- In the search result area, change Default to Disabled. See Figure 1.
- Restart Google Chrome and download the eBackup image template.
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