Help Center/Service Tickets/API Reference/API v2 (Recommended)/Basic Ticket Configuration Query/Querying the Service Ticket Satisfaction Category List
Updated on 2025-11-07 GMT+08:00
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Querying the Service Ticket Satisfaction Category List

Function

Query the list of service ticket satisfaction categories.

URI

GET /v2/servicerequest/config/satisfaction-dimensions

Request Parameters

Table 1 Request header parameters

Parameter

Mandatory

Type

Description

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

Response Parameters

Status code: 200

Table 2 Response body parameters

Parameter

Type

Description

total_count

Integer

Specifies the total number.

Minimum value: 0

Maximum value: 65535

satisfaction_dimension_list

Array of SatisfactionDimensionSimpleInfoV2 objects

Specifies the service ticket satisfaction category list.

Array length: 0 - 65535

Table 3 SatisfactionDimensionSimpleInfoV2

Parameter

Type

Description

value

Integer

Specifies the total score.

Minimum value: 0

Maximum value: 65535

satisfaction_id

Integer

Specifies the satisfaction ID.

Minimum value: 0

Maximum value: 65535

satisfaction_name

String

Specifies the satisfaction name.

Minimum length: 1

Maximum length: 32

satisfaction_desc

String

Describes satisfaction.

Minimum length: 0

Maximum length: 128

per_value

Integer

Specifies the score of a scale.

Minimum value: 0

Maximum value: 65535

sat_category_id

String

Specifies the satisfaction category ID.

Minimum length: 1

Maximum length: 32

Request Example

GET https://{endpoint}/v2/servicerequest/config/satisfaction-dimensions

null

Response Example

Status code: 200

Code 200 is returned if the operation is successful.

{
  "total_count" : 1,
  "satisfaction_dimension_list" : [ {
    "value" : 5,
    "satisfaction_id" : 1,
    "satisfaction_name" : "Product stability",
    "satisfaction_desc" : "Stability of a product",
    "per_value" : 1,
    "sat_category_id" : "1"
  } ]
}

Status Codes

Status Code

Description

200

Code 200 is returned if the operation is successful.

Error Codes

See Error Codes.