What Are Agent Statuses and Troubleshooting Methods?

The Agent can be in any of the following states:

• Running: The Agent is running properly with monitoring data properly reported.
• Not installed:
  • The Agent has not been installed. For details about how to install the Agent, see section of agent installation in the Cloud Eye User Guide.
  • If the Agent has been installed, but the agency has not been configured, configure the agency based on How Do I Configure an Agency?
  • If the Agent has been installed, but the network configuration is abnormal, rectify the fault by referring to Modifying the DNS Server Address and Adding Security Group Rules (Linux) and Modifying the DNS Server Address and Adding Security Group Rules (Windows).
• Stopped:
  • The Agent is manually stopped. For details about how to start the Agent, see Managing the Agent.
• Faulty: The Agent failed to send a heartbeat message to Cloud Eye for three consecutive minutes. In this case:
  • If the Agent domain name cannot be resolved, rectify the fault by referring to Modifying the DNS Server Address and Adding Security Group Rules (Linux) and Modifying the DNS Server Address and Adding Security Group Rules (Windows).
  • The account is in arrears.
  • If the Agent process is faulty, restart the Agent. For details about how to restart the Agent, see Managing the Agent. If the fault persists after the restart, the Agent files may be damaged. In this case, reinstall the Agent. For details, see Agent Installation and Configuration.
  • The server time is inconsistent with the local standard time.
  • Upgrade the Agent to the latest version.