Application Scope

Auto-renewal applies to yearly/monthly resources, but not to solution portfolio products.

For resources no longer available, you cannot enable or disable auto-renewal, or modify auto-renewal information. If you have enabled auto-renewal before your resources are no longer available, your resources can still be automatically renewed before they expire. However, if you have chosen not to renew a resource after it expires, you cannot automatically renew it anymore.

Resources no longer available cannot be automatically renewed in batches.

The following yearly/monthly products can be automatically renewed:

• Elastic Cloud Server (ECS)
• Elastic Volume Service (EVS)
• Virtual Private Cloud (VPC)
• Bare Metal Server (BMS)
• Relational Database Service (RDS)
• Web Application Firewall (WAF)
• Domain Registration (DR)
• Direct Connect (DC)
• Distributed Cache Service (DCS)
• Dedicated Enterprise Storage Service (DESS)
• Application Orchestration Service (AOS)
• IoT Platform
• Cloud Connect (CC)
• Cloud Bastion Host (CBH)
• Cloud Container Engine (CCE)
• Document Database Service (DDS)
• Conversational Bot Service (CBS)
• Advanced Anti-DDoS (AAD)
• Dedicated Hardware Security Module (DHSM)
• SaaS offerings and manual service offerings in the marketplace
• Situation Awareness (SA)
• Virtual Private Network (VPN)

Note: As for specifics, see the actual renewal page.

Rule Description

• Payment methods

  Auto-renewals can be paid using your account balance, cash coupons, flexi-purchase coupons, stored value cards, and discounts. They are used in the following order of priority:

  Discount (use one at a time) → Cash coupon (use one at a time) → Flexi-purchase coupons (use one or more at a time) → Stored value cards (use one or more at a time) → Account balance (cash balance first and then credit balance)

  

  1. The following describes the rules for using discounts for an auto-renewal:
     1. The optimal discount (which makes the lowest order amount) is selected from commercial discounts, partner authorized discounts, and promotional discounts. (If you used a promotional discount in a historical order for the resource and the discount is within the validity period, the promotional discount will be included in the comparison. If you did not use any promotional discount in historical orders for the resource, no promotional discounts will be included in the comparison.)

        Example:

        A customer has a commercial discount (20% off), a partner authorized discount (10% off), and a promotional discount (30% off, which was used in a historical order and is still valid). When the customer's relevant resource is automatically renewed on November 27, 2020, the promotional discount (30% off) is used.

     2. If multiple promotional discounts were used in historical orders and are still valid, the promotional discount that took effect most recently takes precedence. The discount to be used is selected based on the above rules.

        Example:

        A customer has a commercial discount (20% off) and a partner authorized discount (10% off). In historical orders, a promotional discount of 30% off (effective date: November 20, 2020) and a promotional discount of 25% off (effective date: November 25, 2020) were used. All promotional discounts are within the validity period. When the customer's relevant resource is automatically renewed on November 27, 2020, the system compares the promotional discount that has been used before and took effect most recently (25% off, effective date: November 25, 2020), the commercial discount (20% off) and the partner authorized discount (10% off), and selects the optimal discount: the promotional discount (25% off).

     3. If multiple promotional discounts that took effect on the same day were used in historical orders and are still valid, the promotional discount that was used for the latest order takes precedence. The discount to be used is selected based on the above rules.

        Example:

        A customer has a commercial discount (20% off) and a partner authorized discount (10% off). In historical orders, a promotional discount of 30% off (effective date: November 20, 2020) and a promotional discount of 25% off (effective date: November 20, 2020) were used. All promotional discounts are within the validity period. When the customer's relevant resource was automatically renewed on November 27, 2020, the system compares the promotional discount of 25% off which was used for the most recently placed order with the commercial discount (20% off) and the partner authorized discount (10% off), and selects the optimal discount: the promotional discount (25% off).

     4. If the prices of the product are the same after any of the commercial discount, partner authorized discount, and promotional discount (which was used in a historical order and is within the validity period) is applied, the system uses these discounts in the following order of priority: commercial discount -> partner authorized discount -> promotional discount.
  2. The following describes the rules for using cash coupons for an auto-renewal:

     a. The cash coupon that will expire within the month and has the largest balance is used with the account balance (including credit) to pay.

     b. If step "a" fails, the cash coupon that will expire later and has the largest balance is used with the account balance (including credit) to pay.

     Example:

     • Customer A needs to pay an auto-renewal fee of ¥50 on August 20, 2020. The customer has an account balance of ¥80, has no available flexi-purchase coupons, and has the following cash coupons:

       a. A cash coupon of ¥10 that will expire on August 31, 2020;

       b. A cash coupon of ¥20 that will expire on August 31, 2020;

       c. A cash coupon of ¥50 that will expire on September 30, 2020.

       For the auto-renewal fee of ¥20, the cash coupon of ¥20 is used first, and then the account balance is used to pay the remaining ¥30.

     • Customer B needs to pay an auto-renewal fee of ¥50 on August 20, 2020. The customer has an account balance of ¥20, has no available flexi-purchase coupons, and has the following cash coupons:

       a. A cash coupon of ¥20 that will expire on August 31, 2020;

       b. A cash coupon of ¥50 that will expire on September 30, 2020;

       c. A cash coupon of ¥60 that will expire on September 30, 2020.

       The cash coupon of ¥20 and the account balance of ¥20 are not enough to clear the auto-renewal fee. Therefore, the system directly uses the cash coupon of ¥60 instead.

• Fee deduction rules

  If you have not set the fee deduction date for auto-renewal, fees will start to be deducted from your account from 03:00 seven days before the resource expires. Once the fee deduction date for auto-renewal is set, it takes effect immediately. Ensure that your cash balance is sufficient. If the fee deduction for auto-renewal fails due to insufficient account balance, the system will attempt to charge fees at 03:00 every day. If you change the deduction date for auto-renewal during this period, the ongoing fee deduction starting from the original date will be stopped and the fee will start to be charged from the new deduction date until the resources are released. Whenever the fee deduction is successful, the auto-renewal is successful. For details about how to set the deduction date for auto-renewal, see Setting Deduction Date for Auto-Renewal.

  Example:

  A V0 customer has purchased an ECS (ECS 01), which will expire on August 31, 2020 23:59:59. The usage duration for auto-renewal is one month. Both the grace period and retention period for the customer are 1 day . That means ECS 01 will be released after September 2, 2020 23:59:59. (For details about how to set a grace period and a retention period, see Grace Period and Retention Period.)

  If the customer has not set the deduction date for auto-renewal, the system will attempt to charge the auto-renewal fee on August 24, 2020 03:00, seven days before ECS 01 expires.

  Since the customer s account balance is insufficient, the first attempt fails, and the system will attempt to charge the fee again on August 25, 2020 03:00. If customer A sets the auto-renewal deduction date to 3 days before expiration before August 25, 2020 03:00, no fee will be charged on August 25, 2020 03:00, but the system will attempt to charge the fee on August 28, 2020 03:00 and then August 29, 2020 03:00, and so on till September 2, 2020 03:00. If the account balance is still insufficient, the fee deduction for auto-renewal fails.

• Auto-renewal and manual renewal

  When auto-renewal is enabled, you can still perform a manual renewal. If you pay a renewal manually before the day when the fees will be automatically charged for an auto-renewal, the system will re-calculate the next auto-renewal day based on the expiration day of the manual renewal.

• Rules for setting auto-renewal when purchasing a cloud service
  • Monthly: Your subscription will be automatically renewed each month.
  • Yearly: Your subscription will be automatically renewed each year.

  Example:

  Customer A purchases an ECS (ECS 01) and enables auto-renewal for it. If the ECS is subscribed to for eight months, it will be automatically renewed each month. If the ECS is subscribed to for two years, it will be automatically renewed each year.