Help Center> Elastic Cloud Server> FAQs> Login and Connection> Remote Login Errors on Windows> How Can I Troubleshoot a Lost Connection Because of Another User's Login When I Log In to a Windows ECS?
View PDF

How Can I Troubleshoot a Lost Connection Because of Another User's Login When I Log In to a Windows ECS?

Symptom

An error message is displayed indicating that your remote desktop session has ended because another user has connected to the remote computer.

Figure 1 Ended remote desktop session

Windows Server 2008

  1. Choose Start > Administrative Tools > Remote Desktop Services > Remote Desktop Session Host Configuration.
    Figure 2 Remote Desktop Session Host Configuration
  2. Double-click Restrict each user to a single session and deselect Restrict each user to a single session, and click OK.
    Figure 3 Modifying the configuration

Windows Server 2012

  1. Choose Start > Run. In the Run dialog box, enter gpedit.msc and click OK to start Local Group Policy Editor.
  2. Choose Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Connections.
    Figure 4 Connections
  3. Double-click Restrict Remote Desktop Services users to a single Remote Desktop Services session, change the value to Disabled, and click OK.
    Figure 5 Modifying the configuration
  4. Run gpupdate/force to update the group policy.
    Figure 6 Updating the group policy