Backing Up the CBH System Data

To ensure system data security, back up system configuration data and selectively back up other system data that cannot be migrated before capacity expansion.

For more system data that can be backed up, see How Can I Back Up CBH System Data?

Backing Up System Configuration Data

You can back up CBH system configuration data and load it to the new CBH system, eliminating the need to repeat manual configurations.

The system configuration data contains all configuration data of the department, user, resource, policy, ticket, operation, audit, and system modules.

  1. Log in to the CBH system.
  2. Choose System > System Maintain > Backup&Restore.
  3. Click New to back up the system configuration data.

    Figure 1 Creating a configuration backup

  4. Click Download to export the system configuration file to a local computer.

    Figure 2 Downloading a backup file

Backing Up Managed Accounts

The authentication keys of different CBH systems are different. After capacity expansion, the managed accounts imported using the configuration file may fail to be used for system login. You are advised to back up managed accounts to prevent account information loss caused by a capacity expansion failure.

A managed account file contains all data of each account, including the username, password, login methods, sudo account, and names and addresses of associated resources.

  1. Log in to the CBH system.
  2. Choose Resource > Account and click Export.

    Figure 3 Exporting the account file

  3. Set the encryption password to encrypt the exported managed account file.

    Figure 4 Setting encryption password

  4. Click OK and save the file locally.

Backing Up Audit Logs

CBH does not support migration of history audit logs. Therefore, you are advised to back up system audit logs before capacity expansion.

Audit logs include history session records, session videos, system login logs, system operation logs, password change logs, and account synchronization logs.

  1. Log in to the CBH system.
  2. Export history session records.

    1. Choose Audit > History Session.
    2. Select all history sessions, click Export, and save exported text records locally.
      Figure 5 Exporting history session records

  3. Download a session video.

    Session videos cannot be generated or downloaded in batches. You need to generate and download video files one by one.

    1. Choose Audit > History Session.
    2. Choose More > Generate Video in the Operation column of the target session row.
      Figure 6 Generating a video
    3. After the video is generated, click Download and save the video locally.
      Figure 7 Downloading a video

  4. Export system login logs.

    1. Choose Audit > System Log > System Logon to switch to the system log page.
    2. Select all login logs, click Export, and save the exported text records locally.
      Figure 8 Exporting system login logs

  5. Export system operation logs.

    1. Choose Audit > System Log > System Operation to switch to the system log page.
    2. Select all operation logs, click Export, and save the exported text records locally.
      Figure 9 Exporting system operation logs