Help Center> Service Tickets> API Reference> API v2 (Recommended)> Service Ticket Query Related APIs> Querying Service Ticket Operation Logs
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Querying Service Ticket Operation Logs

Function Description

To query the operations logs of a service ticket.

Debugging

You can debug this API in API Explorer.

URI

GET /v2/servicerequest/cases/{case_id}/operate-logs

Table 1 Path parameters

Parameter

Mandatory

Type

Description

case_id

Yes

String

Specifies the service ticket ID.

Minimum length: 1

Maximum length: 64
Table 2 Query parameters

Parameter

Mandatory

Type

Description

group_id

No

String

Specifies the group ID.

Minimum length: 0

Maximum length: 64

offset

No

Integer

Specifies the query offset.

Minimum value: 0

Maximum value: 65535

limit

No

Integer

Specifies the number of records to be queried.

Minimum value: 0

Maximum value: 100

Request Parameters

Table 3 Request header parameters

Parameter

Mandatory

Type

Description

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Site

No

Integer

Specifies the site.

The value can be 0 (China site) or 1 (International site). If this parameter is left blank, it is 0 by default.

Minimum value: 0

Maximum value: 1

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

Response Parameters

Status code: 200

Table 4 Response body parameters

Parameter

Type

Description

total_count

Integer

Specifies the total number.

Minimum value: 0

Maximum value: 65535

incident_operate_log_list

Array of IncidentOperateLogV2 objects

Specifies the list of service ticket operation logs.
Table 5 IncidentOperateLogV2

Parameter

Type

Description

incident_log_id

String

Specifies the service ticket log ID.

Minimum length: 0

Maximum length: 64

incident_id

String

Specifies the service ticket ID.

Minimum length: 0

Maximum length: 64

operate_type

Integer

Indicates the operation type.

Minimum value: 0

Maximum value: 65535

operator_type

Integer

Indicates the operator type.

Minimum value: 0

Maximum value: 3

operator_id

String

Specifies the operator ID.

Minimum length: 0

Maximum length: 64

operator_name

String

Specifies the operator name.

Minimum length: 0

Maximum length: 256

operate_desc

String

Description of the operation.

Minimum length: 0

Maximum length: 400

operate_time

String

Indicates the operation time.

Minimum length: 0

Maximum length: 32

timestamp_operate_time

String

Indicates the time of operation on the service ticket.

Minimum length: 0

Maximum length: 32

Request Example

None

Response Example

None

Status Code

Status Code

Description

200

response of 200

Error Code

See here.