case_id

Yes

String

Specifies the service ticket ID.

Minimum length: 1

Maximum length: 64

group_id

No

String

Specifies the group ID.

Minimum length: 0

Maximum length: 64

X-Auth-Token

Yes

String

Specifies the user token.

It can be obtained by calling the IAM API (value of X-Subject-Token in the response header).

Minimum length: 1

Maximum length: 5000

X-Site

No

Integer

Specifies the site.

The value can be 0 (China site) or 1 (International site). If this parameter is left blank, it is 0 by default.

Minimum value: 0

Maximum value: 1

X-Language

No

String

Specifies the language environment. The value is a common language description character string, for example, zh-cn. It is zh-cn by default.

Some internationalization information, such as the service ticket type and name, is displayed based on the language environment.

Minimum length: 1

Maximum length: 32

X-Time-Zone

No

String

Specifies the time zone. The value is a common time zone description character string, for example, GMT+8. It is GMT+8 by default.

Time-related data is processed based on the time zone of the environment.

Minimum length: 1

Maximum length: 32

incident_detail_info

IncidentDetailInfoV2 object

Describes the service ticket details.

xcustomer_id

String

Specifies the sub-user ID.

Minimum length: 0

Maximum length: 64

xcustomer_name

String

Specifies the sub-user name.

Minimum length: 0

Maximum length: 256

status

Integer

Specifies the status. The values include: 0 (To be processed), 1 (Processing), 2 (To be confirmed), 3 (Completed), 4 (Canceled), 12 (Invalid), and 17 (Pending feedback).

Minimum value: 0

Maximum value: 20

judgement

String

Indicates the evaluation content.

Minimum length: 0

Maximum length: 400

incident_id

String

Specifies the service ticket ID.

Minimum length: 0

Maximum length: 64

business_type_name

String

Specifies the problem type name.

Minimum length: 0

Maximum length: 64

incident_type_name

String

Specifies the service ticket type name.

Minimum length: 0

Maximum length: 64

customer_id

String

Specifies the customer ID.

Minimum length: 0

Maximum length: 64

dc_name

String

Specifies the region name.

Minimum length: 0

Maximum length: 64

simple_description

String

A brief description.

Minimum length: 0

Maximum length: 2000

source_name

String

Specifies the source name.

Minimum length: 0

Maximum length: 64

create_time

String

Specifies the creation time.

Minimum length: 0

Maximum length: 32

message_list

Array of IncidentMessageV2 objects

Specifies the list of messages.

incident_satisfaction

Array of IncidentSatisfactionV2Do objects

Specifies the satisfaction list.

is_authorized

Integer

Specifies whether it is authorized or not.

Minimum value: 0

Maximum value: 1

severity_name

String

Specifies the severity name.

Minimum length: 0

Maximum length: 64

business_ownership

Integer

To which it belongs. The options are 0 (HUAWEI CLOUD), 1 (Partner), and 2 (ISV).

Minimum value: 0

Maximum value: 2

resolve_time

Long

Specifies the resolution time.

Minimum value: 0

Maximum value: 9223372036854775807

ext_info

IncidentDetailExtInfoV2 object

type

Integer

Type. The options are 0 (Customer message) and 1 (Huawei engineer message).

Minimum value: 0

Maximum value: 1

replier

String

Specifies the replier ID.

Minimum length: 0

Maximum length: 64

content

String

Specifies the message content.

Minimum length: 0

Maximum length: 5000

message_id

String

Specifies the message ID.

Minimum length: 0

Maximum length: 64

replier_name

String

Specifies the replier name.

Minimum length: 0

Maximum length: 256

create_time

String

Specifies the creation time.

Minimum length: 0

Maximum length: 32

is_first_message

Integer

Specifies whether it is the first message.

Minimum value: 0

Maximum value: 1

accessory_list

Array of SimpleAccessoryV2 objects

Specifies the attachment list.

accessory_id

String

Specifies the attachment ID.

Minimum length: 0

Maximum length: 64

file_actual_name

String

Specifies the actual name of the attachment.

Minimum length: 0

Maximum length: 256

value

Integer

Specifies the total score of satisfaction.

Minimum value: 0

Maximum value: 65535

satisfaction_id

Integer

Specifies the satisfaction category ID.

Minimum value: 0

Maximum value: 9999

satisfaction_value

Integer

Specifies the satisfaction value.

Minimum value: 0

Maximum value: 65535

satisfaction_name

String

Specifies the satisfaction category name.

Minimum length: 0

Maximum length: 32

per_value

Integer

Specifies the score of a scale.

Minimum value: 0

Maximum value: 65535

sat_category_id

String

Specifies the satisfaction dimension ID.

Minimum length: 0

Maximum length: 32

sat_category_name

String

Specifies the satisfaction dimension name.

Minimum length: 0

Maximum length: 32

area_code

String

Specifies the country/region code.

Minimum length: 0

Maximum length: 16

remind_mobile

String

Indicates the notification receiving mobile phone.

Minimum length: 0

Maximum length: 32

remind_mail

String

Indicates the notification receiving email address.

Minimum length: 0

Maximum length: 256

contact_type

String

Indicates the contact method type.

Minimum length: 0

Maximum length: 1

remind_time

String

Indicates the time when the notification is sent.

Minimum length: 0

Maximum length: 32

cc_email

String

Indicates the Cc email address.

Minimum length: 0

Maximum length: 5000

commodity_id

String

Indicates the ISV product ID.

Minimum length: 0

Maximum length: 64

200

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