更新时间:2024-09-24 GMT+08:00
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录音开始

  • 标示符

    AgentMediaEvent_Record

  • 作用

    当前座席录音开始。

  • 附带信息

    taskId表示平台内部的录音任务号。

    caller表示主叫号码。

    called表示被叫号码。

    locationId表示录音对应的中心节点ID。

    recordID表示录音流水号。

    fileName表示录音文件地址。

    callId表示呼叫唯一标记。

    fileMediaType表示媒体类型,1是音频,2视频。

  • 示例:

    音频:

    {"message":"","retcode":"0","event":{"eventType":"AgentMediaEvent_Record","workNo":"20011","content":{"taskId":5206,"caller":"70006","recordID":"Yc1v6a20011d20161025t1902050","called":"60015","locationId":"256","fileName":"Y:/6/0/20161025/20011/1902050.V3","fileMediaType":"1","callId":"1477393325-164"}}}

    RSE视频录制:

    {"eventType":"AgentMediaEvent_Record","workNo":"25002","content":{"recordID":"0a08082d-df1e-4c06-9a97-c7c6f7a4724e","callId":"1606459553-176","fileName":"conferenceId=7a008307-34ad-435b-bccd-222be5ac5385;recordId0=0a08082d-df1e-4c06-9a97-c7c6f7a4724e;","caller":"25002","called":"22061","locationId":"255","taskId":5065,"fileMediaType":2,"jsonKey":["recordID","callId","fileName","caller","called","locationId","taskId","fileMediaType"]},"jsonKey":["eventType","workNo","content"]}

    第三方视频录制:

    {"eventType":"AgentMediaEvent_Record","workNo":"503","content":{"recordID":"Yc1v1a503d20201202t1714442.","callId":"1606900483-31","fileName":"Y:/1/0/20201202/503/1714442.mp4","caller":"83110091","called":"94865001","locationId":"65535","taskId":5007,"fileMediaType":2,"jsonKey":["recordID","callId","fileName","caller","called","locationId","taskId","fileMediaType"]},"jsonKey":["eventType","workNo","content"]}

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