AI Platform Development Support Service

Service Overview

The AI Platform Development Support Service targets customers across various industries with specific business scenarios, aiming to address these needs through AI technologies. Based on the AI platform and combined with customer service scenarios, Huawei Cloud provides professional scenario-specific model development, initial installation, tuning services, and AI Cloud Service migration adaptation services. This helps customers tackle key pain points such as difficult algorithm development, model tuning, and ecosystem migration.

Service Content

Prerequisites

• Customers shall submit service requests at least 10 working days in advance to allow Huawei Cloud to assess their needs and coordinate AI experts.
• Both parties have agreed on the service objectives and have signed a contract.

Service Scope

1. Items Coverage

   Huawei offers AI Platform Planning, Design, and Implementation Service for AI application development and research across diverse industries. Tailoring services to meet specific customer needs, Huawei provides support for scenario-specific model development, deployment, and tuning. This helps businesses seamlessly incorporate AI capabilities into their service applications, covering areas like computer vision, machine learning, NLP, and decision optimization. Additionally, Huawei provides services for scenario-specific model development, deployment, and initial installation for industries such as industrial quality inspection, sound quality inspection, process optimization, retail identification, and intelligent scheduling.

2. Items Not Covered

   Huawei AI engineers will only deliver the services specified in this statement of work (SOW). Any services outside of this scope will incur additional charges. These excluded services include, but are not limited to:

   • Working beyond regular working days and hours as required by the customer (note that overtime pay and allowances apply).
   • Purchasing products from other companies or individuals.
   • Performing development and maintenance tasks associated with customer services that are beyond the defined scope in the project solution.
3. Service Regions

   Global.

Service Process

Service Deliverables

Responsibility Matrix

1. Common Responsibilities
   • Negotiate and confirm specific requirements and objectives.
   • Negotiate and confirm project management plans.
   • Negotiate, confirm, and review solutions.
   • Sign the contract.
2. Huawei Responsibilities
   • Huawei specifies a project owner. Customers should be notified of any personnel changes three working days in advance until the project is accepted.
   • Huawei can only use the data authorized by the customer.
3. Customer Responsibilities
   • The customer provides service system information, including but not limited to application architectures, deployment architectures, resource quantity, and performance.
   • The customer performs project acceptance.
4. Responsibility Details
   • AI Platform Development Support Service

     The following table provides an example responsibility matrix and can be modified as needed. R = responsible party S = supporting party Note: If Huawei offers technical support for a service, the customer is responsible for its implementation.
     No.	Process	Task	Huawei	Customer
     1	Requirement proposal	Explain business scenarios and clarify requirements.	S	R
     2	Requirement understanding	Understand the requirements and define key issues.	R	S
     3	Requirement confirmation	Confirm requirements and acceptance items.	S	R
     4	Solution design	Design a scenario-specific modeling solution.	R	S
     5	Solution report	Report the modeling solution.	R	R
     6	Solution confirmation	Confirm the modeling solution.	S	R
     7	Solution implementation	Develop and deploy models and interconnect with systems.	R	S
     8	Solution acceptance	Conduct function and performance acceptance.	S	R
     9	Project handover	Sort out and hand over deliverables.	R	S
     10	Delivery confirmation	Confirm the accuracy and completeness of deliverables and confirm the completion of the project.	S	R

Acceptance Criteria

The customer confirms acceptance on the Huawei Cloud official website. The AI Platform Development Support Service is complete.