Help Center/ Customer Engagement Center/ Agent Integration--CC-Gateway Development Guide/ Basic App Development/ Functions Used After Call Setup/ Releasing a Call

Updated on 2024-03-05 GMT+08:00

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Releasing a Call

Application scenario
An agent must release a call.

Figure 1 Releasing a call
Prerequisites
The agent has an ongoing call.
Implementation process
For details, see Dropping a Call.
Triggered event
- AgentEvent_Call_Release
- AgentEvent_Customer_Release
- AgentOther_PhoneRelease
- AgentState_Ready

Parent topic: Functions Used After Call Setup

Previous topic: Functions Used After Call Setup

Next topic: Holding or Unholding a Call

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