Dropping a Call

Prerequisites

• The agent has signed in.
• The agent has an ongoing call.

Description

This interface is invoked by an agent to hang up an ongoing call. Only the current call can be hung up. The call ID needs to be specified. For details, see Disconnecting a Call of a Specified ID.

Interface Method

The request method must be set to DELETE. This interface supports only the DELETE method.

URI

1.https://ip:port/agentgateway/resource/voicecall/{agentid}/release

2.https://ip:port/agentgateway/resource/voicecall/{agentid}

The second interface is provided to be compatible with earlier versions and is not recommended.

In the URL, ip indicates the IP address of the CC-Gateway server, and port indicates the HTTPS port number of the CC-Gateway server.

Method Name in Logs

1. Name of the method for the URL https://ip:port/agentgateway/resource/voicecall/{agentid}/release: release

2. Name of the method for the URL https://ip:port/agentgateway/resource/voicecall/{agentid}: releaseEx

Request Description

• Message header

  Table 2 Parameters in the request message header

  No.	Parameter	Value Type	Mandatory (Yes/No)	Description
  1	Content-Type	string	Yes	Coding mode of the message body. The default value is application/json; charset=UTF-8.
  2	Guid	string	Yes	GUID returned by the sign-in interface during static authentication (AUTHMODE is set to 1) or GUID returned by the polling event query interface during dynamic authentication (AUTHMODE is set to 2).

• Message body

  None

Response Description

Triggered Event

• AgentEvent_Call_Release
• AgentEvent_Customer_Release

Error Code

• 100-006
• 100-007
• 200-017

Example

• Message header

  Content-Type:application/json; charset=UTF-8
  Guid: xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx.AgentGateway1

• Request parameter

  None

• Response parameter

  {
    "result": {},
    "message": "success",
    "retcode": "0"
  }