更新时间：2025-11-13 GMT+08:00
查询SmartCare深度定界结果接口（querydeepresult）
场景描述
查询SmartCare深度定界结果。
接口方法
POST
接口URI
https://域名/apiaccess/rest/cc-management/v1/smartcare/querydeepresult，例如域名是service.besclouds.com
请求说明
|
序号 |
名称 |
参数类型 |
是否必选 |
说明 |
|---|---|---|---|---|
|
1 |
X-APP-Key |
string |
True |
appKey字段，用户标识 |
|
2 |
Authorization |
string |
True |
鉴权字段，内容格式为: Bearer +tokenByAKSK接口的返回值中AccessToken（Bearer后有空格） |
|
序号 |
名称 |
参数类型 |
是否必选 |
说明 |
|---|---|---|---|---|
|
1 |
taskId |
string |
True |
座席在工作台创建工单时创建的深度定界任务的ID。 |
响应说明
- 响应状态码: 200
表3 响应体参数 序号
名称
参数类型
是否必选
说明
1
returnCode
String
True
响应码，成功为0。
2
description
String
True
响应描述信息。
3
row
Int
True
响应结果记录数
4
data
List< JSONObject>
True
查询的数据。
4.1
disposeAdvice
String
True
处理建议。
4.2
reservemsg1
String
True
预留字段1
4.3
reservemsg2
String
True
预留字段2
4.4
reservemsg3
String
True
预留字段3
4.5
reservemsg4
String
True
预留字段4
4.6
reservemsg5
String
True
预留字段5
4.7
failCause
String
True
故障原因。
4.8
description
String
True
任务描述。
4.9
priority
Int
True
任务优先级。
4.11
anaObjType
String
True
任务对象类型。
4.12
isshow
String
True
是否显示。
4.13
operate
Int
True
操作类型。
4.14
nodeId
String
True
任务节点ID。
4.15
flag
String
True
任务节点名称。
- 响应状态码: 400
错误的请求：请检查请求路径及参数。
- 响应状态码: 401
未授权：1.请确认是否购买了相关服务。2.请联系客服人员检查您账号的当前状态。
- 响应状态码: 404
请求的内容未找到：请检查请求的路径。
- 响应状态码: 500
业务失败：请依次确认您请求中各参数的取值。
报文样例
请求头:
x-app-key:9******************************3 Authorization:Bearer e******************************e Content-Type:application/json
请求参数:
{
"taskId":"CCH_ZYH_SEQ_6681741720663148240581700109001"
}
响应参数:
{
"data": [
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1. Check whether RF status overshoot ? If yes then need to downtilt by RET or physical tuning.2. If RF status proper, need to crosscheck MLB setting whether standard or not.3. If RF and MLB proper, need to offload to surrounding.4. Possible to disable CA or RBG roundown5. Crosscheck neighbour cells have availability issue or not",
"faultBeginTime": "1720676676",
"flag": "Root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "Radio_Cell_Congestion",
"description": "Cell Name : 520181424A0D6 ;PRB_DL_UTIL : 100.00,95.00 ;PRB_UL_UTIL : 100.00,95.00 ;ACTIVE_USER_DL : 95.00 The Dominant Cell: 520181424A0D6",
"priority": 30,
"nodeId": "AIS-CCA-PS_175",
"anaObjType": "MSISDN;CCA Site;Cell Name"
},
{
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1. Check ul interference on non busy hour if more than -105 dbm2. Check interference per prb . If blocking need to do FFT Scan3. Do on field test if from pattern suspect external Interference or jammer",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"reservemsg3": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A 52018D4EAAEEE_Autolearn,520183B60102 520181424A0D6,RBR090A,4Gnewyorkcell,4600336B1EA36 4Gnewyorkcell,4600336B1EA36 1970-01-01 08:00:00",
"reservemsg4": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A 52018D4EAAEEE_Autolearn,520183B60102 520181424A0D6,RBR090A,4Gnewyorkcell,4600336B1EA36 4Gnewyorkcell,4600336B1EA36 1970-01-01 08:00:00",
"failCause": "Radio_Cell_High_Interference",
"reservemsg1": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A 52018D4EAAEEE_Autolearn,520183B60102 520181424A0D6,RBR090A,4Gnewyorkcell,4600336B1EA36 4Gnewyorkcell,4600336B1EA36 1970-01-01 08:00:00",
"reservemsg2": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A 52018D4EAAEEE_Autolearn,520183B60102 520181424A0D6,RBR090A,4Gnewyorkcell,4600336B1EA36 4Gnewyorkcell,4600336B1EA36 1970-01-01 08:00:00",
"description": "Cell Name : 520181424A0D6 ;INTERFERENCE : 100.00,95.00The Dominant Cell: 520181424A0D6",
"priority": 32,
"anaObjType": "MSISDN;CCA Site;Cell Name",
"isshow": "false",
"operate": 0,
"faultEndTime": "1720676676",
"reservemsg5": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A 52018D4EAAEEE_Autolearn,520183B60102 520181424A0D6,RBR090A,4Gnewyorkcell,4600336B1EA36 4Gnewyorkcell,4600336B1EA36 1970-01-01 08:00:00",
"nodeId": "AIS-CCA-PS_177"
},
{
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "Check eNodeB status and hardware alarm",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"reservemsg3": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A",
"reservemsg4": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A",
"failCause": "Radio_Cell_Low_Availability",
"reservemsg1": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A",
"reservemsg2": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A",
"description": "Cell Name : RBR090A ;IFHO_SR : 71.00The Dominant Cell: 520181424A0D6",
"priority": 33,
"anaObjType": "MSISDN;CCA Site;Cell Name",
"isshow": "false",
"operate": 0,
"faultEndTime": "1720676676",
"reservemsg5": "105.0 RBR090A,520181424A0D6,5201800000000 520181424A0D6,4600336B1EA36,RBR090A",
"nodeId": "AIS-CCA-PS_180"
},
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "If packet loss twamp more than 0.1 or TNL is more than 10, need to troubleshoot link transport.",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "Fail_Est_TNL",
"description": "Cell Name: RBR090A , Fail_est_tnl: 40.00The Dominant Cell: 520181424A0D6",
"priority": 50,
"nodeId": "PSIssue_019228490",
"anaObjType": "MSISDN;CCA Site;Cell Name"
},
{
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1. Please check user if using call voice in 2G2. Please check whether the cells have weak 4G coverage",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"failCause": "4G_fallback_to_23G",
"description": "4G network coverage may be weak in surrounding areas. TOP 3 Cell of 2G: RBR090A,520181424A0D6,5201800000000; TOP 3 Cell of 3G: 520181424A0D6,4600336B1EA36,RBR090A; Total session number of these 2G and 3G cells: 105.0.The Dominant Cell: 520181424A0D6",
"priority": 150,
"nodegroup": "FallBack",
"anaObjType": "MSISDN;CCA Site;Cell Name",
"isshow": "true",
"operate": 0,
"faultEndTime": "1720676676",
"nodeId": "AIS-CCA-PS021"
},
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1. Ask whether surrounding users can properly access networks. If they cannot, check whether weak coverage problems exist.2. Please ensure base on application KQI service is normal3. Restart terminals. If the problem persists, replace terminals or SIM Cards.4. Please check IP service performance",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "page_browsing_delay",
"description": "The Dominant Cell: 520181424A0D6",
"priority": 897,
"nodeId": "PSIssue_019228440",
"anaObjType": "MSISDN;CCA Site;Cell Name"
},
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1. Ask whether surrounding users can properly access networks. If they cannot, check whether weak coverage problems exist.2. Please ensure base on application KQI service is normal3. Restart terminals. If the problem persists, replace terminals or SIM Cards.4. Please check IP service performance",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "page_response_delay",
"description": "The Dominant Cell: 520181424A0D6",
"priority": 898,
"nodeId": "PSIssue_019228433",
"anaObjType": "MSISDN;CCA Site;Cell Name"
},
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "1.current cell have week coverage or interference.2.user expectation too high.3.whether special website can not access.4.change a terminal and try again.",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "No_issue_found_But_Few_Data",
"description": "User have few data.User may can not access internet or low speed.The Dominant Cell: 520181424A0D6",
"priority": 901,
"nodeId": "VeryFewData_213",
"anaObjType": "MSISDN;CCA Site;Cell Name"
},
{
"isshow": "false",
"anaObj": "MSISDN=668174010****;CCA Site=BKK0485-E18,520181424A0D6,BTS_Name_PacketSend_0000,5201800000000,4600336B1EA36;Cell Name=4Gnewyorkcell,RBR090A,520181424A0D6,5201800000000,4600336B1EA36",
"disposeAdvice": "check device setting:switch on data and roaming service",
"faultBeginTime": "1720676676",
"flag": "Non-root Cause",
"operate": 0,
"faultEndTime": "1720676676",
"failCause": "Device_setting_switch_off_data",
"description": "have CS signaling but no PS signalingThe Dominant Cell: 520181424A0D6",
"priority": 909,
"nodeId": "PSIssue_277",
"anaObjType": "MSISDN;CCA Site;Cell Name"
}
],
"returnCode": "0",
"row": 9,
"description": "Querying the task result succeeded."
}
父主题： SmartCare接口
