修改记录

1

https://域名/apiaccess/CC-Management/openapi/queryDataAuthByUserId?userId=10gg000001LgVE0ufPUW&offset=0&limit=100，例如域名是service.besclouds.com

新增

新增查询用户数据权限接口

2

https://域名/apiaccess/CC-Management/openapi/queryorgs?offset=0&limit=100&orgType=D&status=1，例如域名是service.besclouds.com

新增

新增查询组织列表接口

3

https://域名/apiaccess/CC-Management/v1/dataAuth/checkuserauth，例如域名是service.besclouds.com

新增

新增查询用户权限接口

4

https://域名/apiaccess/ipccprovision/v1/sysparam/querySysparam，例如域名是service.besclouds.com

新增

新增查询AICC侧系统级参数接口

5

https://域名/apiaccess/CC-Management/v1/oauth/api/user，例如域名是service.besclouds.com

新增

新增获取用户信息接口

6

https://域名/apiaccess/CC-Management/v1/mobileAgent/getRecordingAddress，例如域名是service.besclouds.com

修改

响应参数url的值由指向OBS桶的URL变更为指向AICC的webportal的URL

1

https://域名/apiaccess/ccmessaging/uploadFileStream，例如域名是service.besclouds.com

修改

请求参数fileType支持bmp

1

https://域名/apiaccess/ccmessaging/getsatisfactionsurveymode，例如域名是service.besclouds.com

修改

新增请求参数：language

2

https://域名/apiaccess/ccmessaging/uploadFileStream，例如域名是service.besclouds.com

修改

请求参数fileType支持jpeg

3

https://域名/apiaccess/rest/cc-management/v1/skill/modifySkill，例如域名是service.besclouds.com

修改

新增请求参数：name

6

https://域名/rest/isales/v1/openapi/obs/auth/refresh，例如域名是service.besclouds.com。

增加

此接口为CTI-OBS通过用户名和密码访问CC-iSales鉴权接口。

7

https://域名/rest/isales/v1/openapi/obs/business/tasks，例如域名是service.besclouds.com。

增加

提供CTI-OBS获取外呼任务接口。

8

https://域名/rest/isales/v1/openapi/obs/business/interface，例如域名是service.besclouds.com。

增加

此接口为CTI-OBS提供整个交互过程中各个接口路径。

9

https://域名/rest/isales/v1/openapi/obs/business/push/midresult，例如域名是service.besclouds.com。

增加

中间回写接口

10

https://域名/rest/isales/v1/openapi/obs/business/call/result，例如域名是service.besclouds.com。

增加

用于将呼叫的结果信息写入数据库。

11

https://域名/rest/isales/v1/openapi/obs/business/callnos，例如域名是service.besclouds.com。

增加

用于OBS获取和某任务外呼数据相关信息。

12

https://域名/apiaccess/rest/service-pub/v1/isa/dataSync，例如域名是service.besclouds.com。

增加

AICC联调ISA接口

1

https://域名/apiaccess/rest/cc-management/v1/smartcare/querydeepresult，例如域名是service.besclouds.com

新增

新增查询SmartCare深度定界结果接口

2

https://域名/apiaccess/rest/cc-management/v1/smartcare/queryfaultyuser，例如域名是service.besclouds.com

新增

新增查询SmartCare群障用户接口

3

https://域名/apiaccess/rest/cc-management/v1/smartcare/submitquickdelimit，例如域名是service.besclouds.com

新增

新增创建SmartCare快速定界任务接口

4

https://域名/apiaccess/rest/cc-management/v1/smartcare/queryquickresult，例如域名是service.besclouds.com

新增

新增查询SmartCare快速定界结果接口

5

https://域名/apiaccess/rest/cc-management/v1/satisfaction/query，例如域名是service.besclouds.com

https://域名/apiaccess/rest/dataprocess/v1/openapp/queryCallManualDetailInfo，例如域名是service.besclouds.com

修改

响应参数新增npsScore、fcrValue和evaluateObject。

1

https://域名/apiaccess/CCSQM/rest/ccisqm/v1/conversation-rules/updateRule，例如域名是service.besclouds.com

修改

x-UserId调整为非必填项。

字段severity、score、other、min、method调整为必填项。

2

https://域名/apiaccess/CCSQM/rest/ccisqm/v1/regularqualitytask/addQualityTask，例如域名是service.besclouds.com

修改

增加字段interactionType。

3

https://域名/apiaccess/CCSQM/rest/ccisqm/v1/regularqualitytask/updateQualityTask，例如域名是service.besclouds.com

修改

增加字段interactionType。

4

https://IP:PORT/oifde/rest/api/spellcheck

修改

调整参数描述

5

https://域名/apiaccess/rest/cc-management/v1/skill/createSkill，例如域名是service.besclouds.com

https://域名/apiaccess/rest/cc-management/v1/skill/querySkills，例如域名是service.besclouds.com

修改

刷新mediaTypeId参数的说明

6

https://域名/apiaccess/CC-Management/v1/mobileAgent/getRecordingAddress，例如域名是service.besclouds.com

修改

刷新响应消息url参数的说明

7

https://域名/apiaccess/CC-Management/v1/mobileAgent/queryPhone，例如域名是service.besclouds.com

https://域名/apiaccess/CC-Management/v2/mobileAgent/queryPhone，例如域名是service.besclouds.com

修改

刷新请求消息limit参数的说明

1

https://域名/apiaccess/ccmessaging/pushMsg，例如域名是service.besclouds.com

新增

新增推送消息（pushMsg）接口

2

https://域名/apiaccess/CC-Management/v1/mobileAgent/queryCallDetailRecord，例如域名是service.besclouds.com

https://域名/apiaccess/CC-Management/v1/mobileAgent/queryPhone，例如域名是service.besclouds.com

https://域名/apiaccess/CC-Management/v2/mobileAgent/queryPhone，例如域名是service.besclouds.com

修改

请求报文样例中offset和limit的值增加双引号。

3

https://域名/apiaccess/CC-Management/v1/mobileAgent/getCalledInfo，例如域名是service.besclouds.com

修改

请求报文样例中caller和called的值增加双引号。

4

https://域名/apiaccess/rest/ccmessaging/v1/itau/ps7/contextos，例如域名是service.besclouds.com

修改

响应参数新增：contexto

5

https://域名/apiaccess/ccmessaging/send，例如域名是https://service.besclouds.com

修改

请求参数senderAvatar增加长度限制，最长1024个字符

6

https://域名/apiaccess/ccmessaging/sendAsync，例如域名是https://service.besclouds.com

修改

请求参数senderAvatar增加长度限制，最长1024个字符

1

https://域名/apiaccess/rest/cc-management/v1/agentAccount/create，例如域名是service.besclouds.com

https://域名/apiaccess/rest/cc-management/v1/agentAccount/delete，例如域名是service.besclouds.com

https://域名/apiaccess/rest/cc-management/v1/agentAccount/update，例如域名是service.besclouds.com

https://域名/apiaccess/rest/cc-management/v1/agentAccount/query，例如域名是service.besclouds.com

修改

修改userAccount、userName、password、oldPassWord、newPassWord字段的说明

2

https://域名/apiaccess/ccbar/v1/thirdparty/thirdPartyValidate ，例如域名是service.besclouds.com

https://域名/apiaccess/ccmanagement/v1/thirdParty/queryThirdpartyCustomerInfo ，例如域名是service.besclouds.com

新增

新增供AICC内部网元调用的API Fabric接口

3

https://域名/apiaccess/rest/cc-management/v1/federationUserMgmt/createTask，例如域名是service.besclouds.com

https://域名/apiaccess/rest/cc-management/v1/federationUserMgmt/queryTask，例如域名是service.besclouds.com

新增

新增联邦用户管理接口

4

https://域名/apiaccess/rest/voiceNotification/v1/queryVoiceNotificationRecording，例如域名是service.besclouds.com

修改

• 新增auditaccount、noReference、auditcomments、auditdate、scene、uploadaccount、isUpdateRec、status、callbackTimes字段
• 修改Authorization字段的描述增加AccessToken的获取链接

5

https://域名/apiaccess/rest/voiceNotification/v1/createVoiceNotification，例如域名是service.besclouds.com

https://域名/apiaccess/rest/voiceNotification/v2/createVoiceNotification，例如域名是service.besclouds.com

修改

• callBackUrl字段说明中增加URL要配置到白名单中的说明
• 刷新callSerialNo字段的说明
• 修改Authorization字段的描述增加AccessToken的获取链接

6

语音通知的回调接口说明

修改

刷新语音通知配置的界面路径

刷新语音通知回调接口签名算法说明的签名（signature）字符串生成方式

7

https://域名/apiaccess/rest/cc-management/v1/agentAccount/query，例如域名是service.besclouds.com

修改

修改pageNum和pageSize字段为必选

8

https://域名/apiaccess/CC-Mangemant/v1/querySysInfo，例如域名是service.besclouds.com

修改

新增id、ccRoleId、accountId、accountCode、accountName、agentType、selfPhone、createInCtiFlag、guId、singlePhoneFlag、agentpara、partdbId、tenantId、agentStatus、timeRemaining、omsAgentType、dualChannelRecFlag、transparentDisplayFlag、authFlag、validTime、socialChatNum、ccAgentAndSkillList、AIRecognition字段

9

https://域名/apiaccess/CC-Management/v1/queryAgentLoginParams，例如域名是service.besclouds.com

修改

修改message字段的参数类型

10

https://域名/apiaccess/rest/CC-Management/v1/queryAgentInfoByAccount，例如域名是service.besclouds.com

修改

修改Authorization为必选

11

https://域名/apiaccess/rest/cc-management/v1/accessCodeInfo/queryAccessCodeList，例如域名是service.besclouds.com

修改

修改data字段的参数类型

新增total和calledRouteList字段

12

https://域名/apiaccess/rest/cc-management/v1/createVoiceTemplate，例如域名是service.besclouds.com

修改

• 修改comment字段为非必选
• callBackUrl字段说明中增加URL要配置到白名单中的说明

13

移动座席和双呼功能的回调接口说明

移动座席和双呼功能的释放事件回调接口

修改

刷新界面路径

14

https://域名/apiaccess/CC-Management/v1/mobileAgent/createCall，例如域名是service.besclouds.com

修改

• callBackUrl字段说明中增加URL要配置到白名单中的说明
• 刷新callSerialNo字段的说明
• retCode字段增加值callBackUrl不符合条件

15

https://域名/apiaccess/CC-Management/v3/mobileAgent/createCall，例如域名是service.besclouds.com

https://域名/apiaccess/CC-Management/v1/mobileAgent/queryCallDetailRecord，例如域名是service.besclouds.com

https://域名/apiaccess/CC-Management/v1/mobileAgent/queryCallState，例如域名是service.besclouds.com

https://域名/apiaccess/CC-Management/v1/mobileAgent/getRecordingAddress，例如域名是service.besclouds.com

移动座席和双呼功能的通话状态事件回调接口

语音通知的释放事件回调接口

修改

刷新callSerialNo字段的说明

16

https://域名/apiaccess/rest/voiceNotification/v1/createVoiceNotification，例如域名是service.besclouds.com

https://域名/apiaccess/rest/voiceNotification/v2/createVoiceNotification，例如域名是service.besclouds.com

修改

• callBackUrl字段说明中增加URL要配置到白名单中的说明
• 刷新callSerialNo字段的说明

17

https://域名/apiaccess/rest/new_case/v2/cases，例如域名是service.besclouds.com。

修改

• 请求头删除租间ID字段X-TenantSpaceId。
• 删除请求体字段caseAttachment。

18

https://域名/apiaccess/rest/new_case/v2/cases/modify，例如域名是service.besclouds.com。

修改

请求头删除租间ID字段X-TenantSpaceId。

19

https://域名/apiaccess/rest/new_case/v2/cases/casetypes，例如域名是service.besclouds.com

修改

请求头删除租间ID字段X-TenantSpaceId。

20

https://域名/apiaccess/rest/new_case/v2/cases/casedetails，例如域名是service.besclouds.com。

修改

请求头删除租间ID字段X-TenantSpaceId。

21

https://域名/apiaccess/rest/new_case/v2/cases/dealCase，例如域名是service.besclouds.com。

修改

请求头删除租间ID字段X-TenantSpaceId。

22

POST /CCSQM/rest/ccisqm/v1/appraisescore/createAppraiseScore

修改

Content-Type、x-app-key字段改成非必填。

23

https://域名/apiaccess/CCSQM/rest/ccisqm/v1/appraisescore/applyAppraiseScore，例如域名是service.besclouds.com。

修改

Content-Type、x-app-key字段改成非必填。

24

https://域名/apiaccess/CCSQM/rest/ccisqm/v1/appraisescore/removeAppraiseScore，例如域名是service.besclouds.com。

修改

Content-Type、x-app-key字段改成非必填。

25

https://域名/apiaccess/CCSQM/rest/ccisqm/v1/appraisescore/queryAppraiseScore，例如域名是service.besclouds.com。

修改

Content-Type、x-app-key字段改成非必填。

26

https://域名/apiaccess/CCSQM/rest/ccisqm/v1/appraisescore/modifyAppraiseScore，例如域名是service.besclouds.com。

修改

Content-Type、x-app-key字段改成非必填。

27

https://域名/apiaccess/CCSQM/rest/ccisqm/v1/sentencemanage/createSentenceCategory，例如域名是service.besclouds.com。

修改

• Content-Type、x-app-key字段改成非必填。
• 响应体增加statusCode字段。

28

https://域名/apiaccess/CCSQM/rest/ccisqm/v1/sentencemanage/moveSentenceToCategory，例如域名是service.besclouds.com。

修改

Content-Type、x-app-key字段改成非必填。

29

https://域名/apiaccess/CCSQM/rest/ccisqm/v1/sentencemanage/deleteSentence，例如域名是service.besclouds.com。

修改

Content-Type、x-app-key字段改成非必填。

30

智能质检接口

修改

所有接口请求头中涉及到Content-Type、x-app-key字段改成非必填。

1

https://域名/apiaccess/ccmessaging/downloadFileStream，例如域名是service.besclouds.com

修改

fileType参数取值增加：doc，docx，pdf，zip

2

https://域名/apiaccess/rest/dataprocess/v1/openapp/queryCallManualDetailInfo，例如域名是service.besclouds.com。

修改

修改evaluationValue字段的说明

1

CCM的请求头消息中X-APP-Key和Authorization都是必选的接口

修改

X-APP-Key的是否必选改为False

2

https://域名/apiaccess/rest/ccmessaging/omni/1/advanced，例如域名是service.besclouds.com

新增

提供whatsapp发送下行消息接口

3

https://域名/apiaccess/rest/CC-Management/v1/queryAgentInfoByAccount，例如域名是service.besclouds.com

修改

修改data参数说明：返回数据，失败时参数workNo返回空字符串，并增加一个对应的报文样例

4

https://域名/apiaccess/rest/ccmessaging/v1/emailchannel/dropMail，例如域名是service.besclouds.com

新增

新增丢弃邮件接口

5

https://域名/apiaccess/ccmessaging/send，例如域名是https://service.besclouds.com

修改

修改参数content限制，发送文本内容大小不能超过1K

6

https://域名/apiaccess/rest/dataprocess/v1/openapp/queryCallManualDetailInfo，例如域名是service.besclouds.com。

新增

新增查询呼叫结果数据接口

7

https://域名/apiaccess/api/instagram/message/{chanId}?hub.mode=subscribe& hub.verify_token=****& hub.challenge=******，例如域名是service.besclouds.com。

新增

新增INSTAGRAM握手认证接口

8

https://域名/apiaccess/api/instagram/message/{chanId}，例如域名是service.besclouds.com。

新增

新增INSTAGRAM推送消息接口

9

https://域名/apiaccess/api/telegram/message/{chanId}，例如域名是service.besclouds.com。

新增

新增接受TELEGRAM消息接口

1

https://域名/apiaccess/rest/cc-management/v1/ita/twopartiescall/statusnotify

新增

ITA双呼结果通知接口

2

/CCSQM/rest/ccisqm/v1/conversation-rules/updateConversationFlow

修改

请求体参数expression、min修改成必选，新增参数rule_id

3

/CCSQM/rest/ccisqm/v1/conversation-rules/addConversationFlow

修改

请求体参数expression、min修改成必选

4

/CCSQM/rest/ccisqm/v1/conversation-rules/queryRules

修改

请求体参数completeOnly修改成incompleteOnly，响应体参数ruleId修改成dialogRuleId，新增tenantId

5

/CCSQM/rest/ccisqm/v1/conversation-rules/addRule

修改

请求体参数other修改成必选

6

/CCSQM/rest/ccisqm/v1/conversation-rules/updateRule

修改

请求体参数severity、rule_id、score、other、min、method修改成必选，删除comletenes、hasConversationFlow、sentenceComplete、hasDescription参数，新增score_type参数

7

/CCSQM/rest/ccisqm/v1/interposal-rules/getInterposalRuleById

修改

响应体参数新增resultCode、resultDesc

8

/CCSQM/rest/ccisqm/v1/interposal-rules/queryInterposalRules

修改

响应体参数删除current、limit，新增resultCode、resultDesc

9

/CCSQM/rest/ccisqm/v1/interposal-rules/addInterposalRule

修改

请求体参数other修改成必选，响应体新增interposal_id

10

/CCSQM/rest/ccisqm/v1/interposal-rules/updateInterposalRule

修改

请求体参数other修改成必选

11

/CCSQM/rest/ccisqm/v1/silencerule/querySilenceRules

修改

请求体参数limit修改成必选

12

/CCSQM/rest/ccisqm/v1/speedrule/addSpeedRule

修改

请求头参数删除x-TenantSpaceId

13

/CCSQM/rest/ccisqm/v1/speedrule/querySpeedRuleById

修改

请求头参数删除x-TenantSpaceId，响应体参数新增resultCode、resultDesc

14

/CCSQM/rest/ccisqm/v1/speedrule/deleteSpeedRule

修改

请求头参数删除x-TenantSpaceId

15

/CCSQM/rest/ccisqm/v1/speedrule/querySpeedRules

修改

请求头参数删除x-TenantSpaceId，响应体参数新增resultCode、resultDesc

16

/CCSQM/rest/ccisqm/v1/speedrule/updateSpeedRule

修改

请求头参数删除x-TenantSpaceId

17

/CCSQM/rest/ccisqm/v1/appraisescore/createAppraiseScore

修改

请求体：name、lower_bound、upper_bound、base改为必选

响应体：删除update_time、create_time、lower_bound、name、upper_bound、base、is_used字段

resultCode、resultDesc字段改为非必选

18

/CCSQM/rest/ccisqm/v1/appraisescore/applyAppraiseScore

修改

响应体： resultCode、resultDesc字段改为非必选

19

/CCSQM/rest/ccisqm/v1/appraisescore/queryAppraiseScore

修改

响应体：删除is_used、create_time、update_time

20

/CCSQM/rest/ccisqm/v1/appraisescore/modifyAppraiseScore

修改

请求体：lower_bound、upper_bound、base改为必选

21

/CCSQM/rest/ccisqm/v1/sentencemanage/createSentenceCategory

修改

响应体：添加resultCode、resultDesc

22

/CCSQM/rest/ccisqm/v1/sentencemanage/moveSentenceToCategory

修改

响应体：添加resultCode

23

/CCSQM/rest/ccisqm/v1/sentencemanage/deleteSentence

修改

请求体：删除tags、tag_id

响应体：新增resultCode

24

/CCSQM/rest/ccisqm/v1/sentencemanage/querySentence

修改

响应体：删除tag_id、tag_name

新增resultCode、resultDesc

25

/CCSQM/rest/ccisqm/v1/sentencemanage/querySentenceByCategoryId

修改

响应体：删除page、limit

新增resultCode、resultDesc

26

/CCSQM/rest/ccisqm/v1/sentencemanage/updateSentence

修改

响应体：删除tag_id、tag_name， deleteTagDataList、tag_id，新增id

27

/CCSQM/rest/ccisqm/v1/sentencemanage/updateSentenceCategory

修改

响应体：新增id

28

/CCSQM/rest/ccisqm/v1/sentencemanage/deleteSentenceCategory

修改

请求体：category_id改为string类型

响应体：新增resultCode、resultDesc

29

/CCSQM/rest/ccisqm/v1/sentencemanage/querySentenceCategory

修改

响应体：新增resultCode、resultDesc

30

/CCSQM/rest/ccisqm/v1/sentencemanage/createSentence

修改

请求体：删除tag_name

响应体：新增id、resultCode、resultDesc

31

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/deleteSensitiveWord

修改

响应体：新增result、resultCode、resultDesc

32

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/querySensitiveWordList

修改

请求体： 新增keyword

响应体：删除page、limit

33

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/deleteSensitiveCategory

修改

响应体：新增resultCode、resultDesc

34

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/updateSensitiveWord

修改

请求体：sw_name、sw_id、category_id改为必选

响应体：新增id、resultCode、resultDesc

35

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/querySensitiveCategoryList

修改

响应体：新增resultCode、resultDesc

36

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/querySensitiveWordsByCategoryId

修改

响应体：删除page、limit

新增resultCode、resultDesc

37

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/createSensitiveCategory

修改

响应体：新增resultCode、resultDesc

38

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/moveSensitiveWordToCategory

修改

响应体：新增resultCode、resultDesc

39

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/createSensitiveWord

修改

请求体： sw_name、category_id改为必选

响应体：新增resultCode、resultDesc

40

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/updateSensitiveCategory

修改

响应体：新增id、resultCode、resultDesc

41

/CCSQM/rest/ccisqm/v1/sensitiveWordManage/querySensitiveWordDetail

修改

响应体：新增id、resultCode、resultDesc

42

/CCSQM/rest/ccisqm/v1/conversation-rules/updateSentenceGroup

修改

请求体：position、SGType改为必选

43

/CCSQM/rest/ccisqm/v1/conversation-rules/getSentenceGroup

修改

请求体：新增resultCode

44

/CCSQM/rest/ccisqm/v1/conversation-rules/addSentenceGroup

修改

请求体：role，position，SGType改为必选

45

/CCSQM/rest/ccisqm/v1/scenariomanage/deleteScenario

修改

响应体：新增resultCode，resultDesc

46

/CCSQM/rest/ccisqm/v1/scenariomanage/updateScenarioStatus

修改

响应体：新增resultCode，resultDesc

47

/CCSQM/rest/ccisqm/v1/scenariomanage/createScenario

修改

请求体：新增interaction_type，group_name、ignore_sensitive改为必选

响应体：新增resultCode，resultDesc

48

/CCSQM/rest/ccisqm/v1/scenariomanage/updateScenario

修改

请求体：新增interaction_type，group_name、ignore_sensitive改为必选

响应体：新增resultCode，resultDesc

49

/CCSQM/rest/ccisqm/v1/scenariomanage/queryAllScenario

修改

请求体：新增limit、page、scenarioName、scenarioStatus、startTime、endTime

响应体：删除paging、page、limit。新增resultCode、resultDesc。

50

/CCSQM/rest/ccisqm/v1/appraisecall/details

修改

响应体：删除page、limit、call_group_uuid、setting、call_id、call_time、call_type、call_uuid、deal、duration、file_name、left_channel、left_silence_time、left_speech_ratio、left_speed、status、right_channel、right_silence_time、right_speech_ratio、right_speed、staff_id、status、upload_time、staff_name、is_group。

51

/CCSQM/rest/ccisqm/v1/appraisecall/create

暂停使用

-

52

/CCSQM/rest/ccisqm/v1/appraisecall/complain

修改

请求体：新增callType

53

/CCSQM/rest/ccisqm/v1/regularqualitytask/addQualityTask

修改

请求体：durationEnd、maxNum、scoreEnd、scoreStart类型改为string，新增interactionType

响应体：新增objId、resultCode、resultDesc

54

/CCSQM/rest/ccisqm/v1/regularqualitytask/beginQualityTask

修改

URL改为：/CCSQM/rest/ccisqm/v1/regularqualitytask/beginQualityTask

响应体：新增resultCode、resultDesc

55

/CCSQM/rest/ccisqm/v1/regularqualitytask/updateQualityTask

修改

请求体：qiqtTotalTimes、durationStart、durationEnd、maxNum、scoreEnd、scoreStart类型改为string，新增interactionType

响应体：新增resultCode、resultDesc、objId

56

/CCSQM/rest/ccisqm/v1/regularqualitytask/deleteQualityTask

修改

响应体：新增resultCode、resultDesc

57

/CCSQM/rest/ccisqm/v1/regularqualitytask/queryQualityTask

修改

响应体：删除endRow、hasNextPage、hasPreviousPage、isFirstPage、isLastPage、navigaterstPage、navigatLastPage、navigatePages、navigatepageNums、nextPage，pageNum、pageSize，pages，prePage、retCode，size，startRow、total，新增interactionType、resultCode、resultDesc

58

/CCSQM/rest/ccisqm/v1/regularqualitytask/stopQualityTask

修改

响应体：新增resultCode、resultDesc

59

/CCSQM/rest/ccisqm/v1/qualitytask/deleteQualityTask

修改

响应体：新增resultCode、resultDesc

60

/CCSQM/rest/ccisqm/v1/qualitytask/updateQualityTask

修改

请求体：新增interactionType

61

/CCSQM/rest/ccisqm/v1/qualitytask/takeEffectQualityTask

修改

请求体：qualityTaskId改为number

62

/CCSQM/rest/ccisqm/v1/qualitytask/queryQualityTask

修改

响应体：新增resultCode、resultDesc

63

/CCSQM/rest/ccisqm/v1/qualitytask/appointQualityTask

修改

响应体：resultCode改为非必选

64

/CCSQM/rest/ccisqm/v1/qualitytask/createQualityTask

修改

请求体：添加interactionType

65

/CCSQM/rest/ccisqm/v1/qualitytask/modifyResultQualityTask

修改

响应体：resultCode改为非必选

66

/CCSQM/rest/ccisqm/v1/qualitytask/completeQualityTask

修改

响应体：resultCode改为非必选

67

/CCSQM/rest/ccisqm/v1/qualitytask/callsQualityTask

修改

响应体：resultCode改为非必选

68

/CCSQM/rest/ccisqm/v1/qualityitem/reassginQualityTask

修改

响应体：新增resultCode、resultDesc

69

/CCSQM/rest/ccisqm/v1/qualityitem/modifyQualityItemResult

修改

请求体：qualityItemId改为string

响应体：新增resultCode、resultDesc

70

/CCSQM/rest/ccisqm/v1/qualityitem/appealItem

修改

响应体：新增resultCode、resultDesc

1

https://域名/apiaccess/CCISQM/rest/ccisqm/v1/openapi/getTextByTaskId

https://域名/apiaccess/CCISQM/rest/ccisqm/v1/openapi/voice2Text

https://域名/apiaccess/CCISQM/rest/ccisqm/v1/appraisecall/detail

https://域名/apiaccess/CCISQM/rest/ccisqm/v1/appraisecall/credit

https://域名/apiaccess/CCISQM/rest/ccisqm/v1/openapi/qualityInspect

修改

请求消息头删除参数：x-UserId（操作员标识）

2

https://域名/apiaccess/ccmessaging/poll，例如域名是service.besclouds.com

修改

新增响应参数：contentType、mediaFileType

3

https://域名/apiaccess/CC-Management/v1/mobileAgent/createCall，例如域名是service.besclouds.com

修改

响应参数：retCode，新增错误码8

4

https://域名/apiaccess/CC-Management/v3/mobileAgent/createCall，例如域名是service.besclouds.com

修改

响应参数：retCode，新增错误码8

5

https://域名/apiaccess/rest/cc-management/v1/agentAccount/create

新增

创建座席账号

6

https://域名/apiaccess/rest/cc-management/v1/agentAccount/delete

新增

删除指定座席账号

7

https://域名/apiaccess/rest/cc-management/v1/agentAccount/update

新增

修改座席账号信息

8

https://域名/apiaccess/rest/cc-management/v1/agentAccount/query

新增

查询座席账号信息

9

https://域名/apiaccess/rest/cc-management/v1/agentAccount/addSkillsToAgent

新增

绑定座席和技能队列

10

https://域名/apiaccess/rest/cc-management/v1/agentAccount/releaseAgentBySkillId

新增

解绑座席和技能队列

11

https://域名/apiaccess/rest/cc-management/v1/sipPhone/updateSipPhonePassword

新增

修改座席软电话号码登录密码

12

https://域名/apiaccess/rest/cc-management/v1/agentAccount/queryAgentInfoBySkillId

新增

依据技能队列ID查询座席信息

13

https://域名/apiaccess/rest/cc-management/v1/skill/createSkill

新增

创建技能队列

14

https://域名/apiaccess/rest/cc-management/v1/skill/deleteSkill

新增

删除技能队列

15

https://域名/apiaccess/rest/cc-management/v1/skill/modifySkill

新增

修改技能队列

16

https://域名/apiaccess/rest/cc-management/v1/skill/querySkills

新增

查询技能队列

17

https://域名/apiaccess/rest/cc-management/v1/accessCodeInfo/queryAccessCodeList

新增

查询指定租间的接入码

18

https://域名/apiaccess/rest/cc-management/v1/calledRoute/createCalledRoute

新增

单个创建接入码与技能队列、IVR绑定关系的接口

19

https://域名/apiaccess/rest/cc-management/v1/calledRoute/deleteCalledRoute

新增

删除接入码与技能队列、IVR绑定关系的接口

20

https://域名/apiaccess/rest/cc-management/v1/calledRoute/modifyCalledRoute

新增

单个修改接入码与技能队列、IVR绑定关系的接口

21

https://域名/apiaccess/rest/cc-management/v1/calledRoute/queryCalledRoute

新增

查询接入码与技能队列、IVR绑定关系的接口

22

https://域名/apiaccess/rest/cc-management/v1/phonearea/getPhoneNoRegionInfo

新增

查询号码归属地

23

https://域名/apiaccess/rest/cc-management/v1/ivrFlow/queryIVRFlowList

新增

查询指定租间的所有IVR流程

24

https://域名/apiaccess/rest/cc-management/v1/satisfactionconfig/querySatifyConfig

新增

查询满意度调查的IVR流程

25

https://域名/apiaccess/rest/cc-management/v1/offline/agent/login

新增

手机接听

26

https://域名/apiaccess/rest/cc-management/v1/offline/agent/logout

新增

退出手机接听

27

https://域名/apiaccess/rest/cc-management/v1/offline/agent/isOfflineAgent

新增

查询指定座席是否为手机接听状态

28

https://域名/apiaccess/rest/cc-management/v1/agentAccount/query

修改

查询座席账号信息接口，请求参数、响应参数均新增：transparentDisplayFlag（座席透显特性标记）

29

https://域名/apiaccess/rest/cc-management/v1/importVoiceFile/upload

新增

上传IVR语音文件

30

https://域名/apiaccess/rest/voiceNotification/v1/queryVoiceNotificationRecording

新增

查询语音通知的录音文件

31

https://域名/apiaccess/rest/voiceNotification/v1/createVoiceNotification

新增

创建语音通知

32

https://域名/apiaccess/CC-Management/v1/mobileAgent/createCall

修改

创建双呼呼叫 (V1.0.0)接口，新增请求参数：callBackUrl（回调URL）

33

https://域名/apiaccess/rest/cc-management/v1/satisfaction/query

新增

查询满意度调查结果接口

34

https://域名/apiaccess/ccmessaging/send

修改

网页客户端接入的发送消息接口，请求参数mediaType（消息媒体类型）新增网页卡片消息（WEBCARD）

35

https://域名/apiaccess/rest/voiceNotification/v2/createVoiceNotification

新增

创建语音通知（V2.0.0）接口

36

https://域名/apiaccess/rest/cc-management/v1/createVoiceTemplate

新增

上传语音通知的文字转语音模板文件接口

1

https://域名/apiaccess/CCISQM/rest/ccisqm/v1/appraisecall/detail，例如域名是service.besclouds.com

新增

获取指定通话的质检结果

2

https://域名/apiaccess/CCISQM/rest/ccisqm/v1/appraisecall/credit，例如域名是service.besclouds.com

新增

查询录音质检结果

3

https://域名/apiaccess/CCISQM/rest/ccisqm/v1/openapi/qualityInspect，例如域名是service.besclouds.com

新增

创建质检任务

1

https://域名/apiaccess/rest/CC-Management/v1/queryAgentInfoByAccount，例如域名是service.besclouds.com

新增

新增根据登录账号查询座席信息接口

2

https://域名/apiaccess/CC-Management/v1/clearUserInfo/cleancustpersonaldata，例如域名是service.besclouds.com

新增

新增按客户号码清理数据接口

3

https://域名/apiaccess/ccmessaging/downloadFileStream，例如域名是service.besclouds.com

修改

请求参数fileType支持richtext文件类型

4

https://域名/apiaccess/ccmessaging/send，例如域名是https://service.besclouds.com

修改

新增请求参数transData

5

https://域名/rest/cc-management/v1/thirdparty/thirdPartyValidate，例如域名是service.besclouds.com

删除

该接口为AICC要求第三方提供的鉴权接口规格，不是AICC提供给第三方调用的接口，写在接口文档中不合适，现已删除。

1

https://域名/apiaccess/ccmessaging/send，例如域名是https://service.besclouds.com

修改

新增请求体参数messageId

新增响应体参数offlineMsg、isOfflineStatus、tipText

2

https://域名/apiaccess/ccmessaging/poll，例如域名是service.besclouds.com

修改

新增响应参数isOfflineStatus、messageCode

3

https://域名/apiaccess/CCNOTIFICATION/rest/ccnotification/v1/sendmessage/sendShort，例如域名是service.besclouds.com。

新增

新增发送华为云短信接口

1

https://域名/apiaccess/ccmessaging/v1/mobileagent/createcall，例如域名是service.besclouds.com

新增

新增创建匿名外呼接口

2

https://域名/apiaccess/CC-Management/v1/mobileAgent/queryCallDetailRecord，例如域名是service.besclouds.com

修改

新增响应参数agentPresent，新增请求参数taskType

3

https://域名/apiaccess/CC-Management/v1/mobileAgent/createCall，例如域名是service.besclouds.com

修改

新增请求参数agentPresent

4

https://域名/apiaccess/CC-Management/v1/mobileAgent/queryCallState，例如域名是service.besclouds.com

修改

新增响应参数agentPresent

5

https://域名/apiaccess/ccmessaging/v1/robot/feedbacksatisfaction，例如域名是service.besclouds.com

新增

新增机器人回复满意度评价接口

1

https://域名/apiaccess/asr/rest/ccisqm/v1/openapi/voice2Text，

例如域名是service.besclouds.com

新增

录音转文本接口

2

https://域名/apiaccess/asr/rest/ccisqm/v1/openapi/getTextByTaskId，

例如域名是service.besclouds.com

新增

获取录音转换后文本的接口

3

https://域名/apiaccess/ccmessaging/uploadFileStream，例如域名是service.besclouds.com

修改

公共参数结构 > ReqBody中，fileType支持aac。

4

https://域名/apiaccess/ccmessaging/v1/mobileagent/createcall，例如域名是service.besclouds.com

新增

创建匿名外呼

5

https://域名/apiaccess/CC-Management/v1/mobileAgent/queryCallDetailRecord，例如域名是service.besclouds.com

修改

新增请求参数taskType

1

https://域名/apiaccess/CC-Management/v1/queryAgentLoginParams，例如域名是service.besclouds.com

新增

移动APP与PC端业务系统统一账号查询接口

2

https://域名/apiaccess/ccmanagement/v1/thirdParty/queryThirdpartyCustomerInfo，例如域名是service.besclouds.com

新增

查询第三方客户信息接口

3

https://域名/apiaccess/CC-Management/v3/mobileAgent/createCall，例如域名是service.besclouds.com

新增

创建外呼呼叫接口

4

https://域名/apiaccess/ccmessaging/downloadFileStream，例如域名是service.besclouds.com

新增

用户接受文件接口

5

https://域名/apiaccess/ccmessaging/v1/checkClickToCallSupport，例如域名是service.besclouds.com

新增

检查是否支持点击通话接口

6

https://域名/apiaccess/ccmessaging/v1/createClickToCall，例如域名是service.besclouds.com

新增

创建点击通话

7

https://域名/apiaccess/ccmessaging/v1/getClickToCallEvents，例如域名是service.besclouds.com

新增

获取点击通话事件

8

https://域名/apiaccess/ccmessaging/v1/dropClickToCall，例如域名是service.besclouds.com

新增

释放通话接口

9

https://域名/apiaccess/ccmessaging/doLeaveMessage，例如域名是service.besclouds.com

新增

客户提交留言接口