Help Center/ Workspace/ FAQs/ FAQs for Administrators/ Billing and Purchase of Cloud Desktops/ What If a Message Appears Prompting Me to Cancel the Service and Re-Register or the Buttons Buy Desktop, Create User, Create Policy, and Enable Internet Are Grayed Out on the Workspace Console?
Updated on 2025-09-12 GMT+08:00

What If a Message Appears Prompting Me to Cancel the Service and Re-Register or the Buttons Buy Desktop, Create User, Create Policy, and Enable Internet Are Grayed Out on the Workspace Console?

After you enable the service, it will be automatically locked if no desktop exists in the current project (without sub-projects) or sub-project for more than 14 days. This will disable the buttons Buy Desktop, Create User, Create Policy, and Enable Internet. You can cancel the service and re-register as prompted, or click Reactivate on the Tenant Configuration page to reactivate the service. After the service is reactivated, the preceding functions will become available.