Help Center/ Workspace/ FAQs/ FAQs for Administrators/ Networking/ How Do I Do If My Desktop Cannot Access the Internet?
Updated on 2025-08-20 GMT+08:00
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How Do I Do If My Desktop Cannot Access the Internet?

Checking whether Internet access has been enabled

  1. Log in to the console as the administrator.
  2. Click in the upper left corner and select the desired region and project.
  3. Click and choose Business Applications > Workspace in the service list.

    The Dashboard page is displayed.

  4. In the navigation pane, click Desktop Management.

    Figure 1 Desktop network status
    Check whether the Internet function has been enabled for desktops in the service subnet.
    • If enabled is displayed in the Enabling the Internet column, go to 5.
    • If disabled is displayed, try to access the Internet by referring to Configuring Workspace to Access the Internet. If the Internet access still fails, go to 5.

Checking whether the network configuration is correct

  1. Check whether the network configuration is correct by referring to Fault Locating.

    • If the network configuration is correct, go to 6.
    • If the network configuration is incorrect, modify the configuration by referring to Fault Locating and try again. If the fault persists, go to 6.

Submitting a service ticket

  1. Submit a service ticket for technical support.
Parent topic: Networking