Help Center/ Workspace/ FAQs/ FAQs for Administrators/ Networking/ What If My Desktop Cannot Access the Internet?
Updated on 2025-09-12 GMT+08:00

What If My Desktop Cannot Access the Internet?

Checking whether Internet access has been enabled

  1. Log in to the console as an administrator.
  2. Click in the upper left corner of the console and select a region and a project.
  3. Click and choose Business Applications > Workspace in the service list.

    The Dashboard page is displayed.

  4. In the navigation pane, choose Desktops.

    Figure 1 Desktop network status
    Check whether Internet access has been enabled for desktops in the service subnet.

Checking whether the network configuration is correct

  1. Check whether the network configuration is correct by referring to Public NAT Gateway Troubleshooting.

    • If the network configuration is correct, go to 6.
    • If the network configuration is incorrect, modify the configuration by referring to Public NAT Gateway Troubleshooting and ask the user to try again. If the Internet access still fails, go to 6.

Submitting a service ticket

  1. Submit a service ticket for technical support.