What If Desktop Login by an End User Fails?

Scenarios

If an end user contacts you to resolve the issue of desktop login failure, perform the following procedure.

Procedure

1. Check whether the desktop is running properly.
   1. Go to the Huawei Cloud website. Log in to the console as an administrator.
   2. Click in the upper left corner of the console and select a region and a project.
   3. Click and choose Business Applications > Workspace in the service list. On the Workspace console, choose Desktops.
   4. Check the running status of the desktop and ensure that the status is Running.

2. Choose More > Remote Login of the target desktop and check whether you can remotely log in to the desktop on the console.
   • If the login is successful, go to 3.
   • If the login fails, record the resource information and problem occurrence time, and submit a service ticket for technical support.

3. Check whether the network is normal.
   • If the network is normal, record the resource information and problem occurrence time, and submit a service ticket for technical support.
   • If the network is abnormal, rectify the network fault and try logging in to the desktop again. If the login still fails, submit a service ticket for technical support.