Help Center/ Cloud Search Service_KooSearch/ User Guide/ Using Search and Q&A on the KooSearch Console/ Managing Dialogs on KooSearch
Updated on 2025-08-13 GMT+08:00
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Managing Dialogs on KooSearch

On KooSearch, you can manage dialogs and user feedbacks that occurred on the Experience Platform.

Viewing the Dialog History

  1. Assess the KooSearch console.
  2. In the left navigation pane, choose Dialog Management > Dialog History. On the Dialog History page, check all past dialogs.
  3. Click View in the Operation column to view dialog details.
  4. You can also filter dialogs by tag, knowledge base, or dialog ID.

  5. Click Delete in the Operation column to delete a dialog, or select one or more dialogs in the dialog list, and click Delete in the upper left corner.

Managing User Feedback

You can manage user feedbacks collected from the experience platform on this page.

  1. Assess the KooSearch console.
  2. In the left navigation pane, choose Dialog Management > Feedbacks.
  3. On the Feedbacks page, filter user feedbacks by tag or relevant questions. You can also export feedbacks by setting filter criteria.

  4. For a dialog whose Rating is is Thumbs Down, click Edit in the Operation column to correct the dialog.

    • Revised Question: Enter the question.
    • Reason for Revision: Find out why the user disliked the answer.
    • Answer: Enter the improved answer.

Click OK. The Feedbacks page is displayed, and Feedback Status has changed to Handled.