Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Operator: Configuring a Common IVR/ Diagram Elements/ Language Selection
Updated on 2024-10-12 GMT+08:00
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Language Selection

This diagram element is used to set the language for playing voices.

Diagram Element

Parameter Description

The following figure shows parameters of the Select Language diagram element.

The parameters are described as follows:

  • Node Type: The value is Select Language, which cannot be changed.
  • Node Name: Enter the diagram element name to be displayed on the canvas.
  • Language: Select a language, based on which a branch can be selected in the flow later. Currently, Chinese, English, Portuguese, Thai, Spanish, French, and Arabic are supported. The options are the languages configured in Managing Voice and Video Resources.

Typical Application Scenario

This diagram is used in the scenario where a customer needs to select a language. After the system executes the Play Voice & Collect Digit diagram element configured for a customer to select a language, the customer selects a language as prompted. For example, the customer can press 0 for Chinese, 1 for English, or 2 for Thai.

Parent topic: Diagram Elements