Creating a Flow

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Chatbot Management > Flow Configuration > Common IVR.
2. Click . In the dialog box for creating an IVR flow, configure IVR flow information.
   Figure 1 Creating a common IVR
   

   Table 1 Parameters in the dialog box for adding a flow

   Parameter	Description
   Chatbot Name	Robot name, which is used to identify a flow. A voice call can be transferred to an IVR flow based on the flow name.
   Type	A tenant administrator can configure only one main flow, one exception handling flow, and one or more subflows. Multiple flow versions can be configured through cloning. Flows are classified into the following types: Main Flow: Flow that an inbound voice call is connected first. It is the main flow involved in voice call transfer. Subflow: Flow used to process a task. After an operation is specified, a customer jumps from the main flow to the corresponding subflow. Exception Handling flow: Flow used to handle an exception that occurs in a voice call.
   Is Referenced	Yes: An IVR flow can be selected in external access mode. For example, the IVR flow can be selected when you make a call to a called number through the OpenEye or choose Call Transfer > IVR on the connection bar. No: An IVR flow can be used only for internal IVR flow transfer.

3. Click Complete to save the IVR flow information.
4. Repeat 2 to configure IVR subflows and exception handling flows.
5. (Optional) Click a flow record to expand it.

   By default, the latest version information about a flow is displayed in the flow list. You can click the flow record to view all version information and supported operations of it, such as edit and delete.

• An exception handling flow must be available in the IVR flows.
• A tenant space has only one exception handling flow.