Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Configuring an Intelligent Robot/ Reference/ Diagram Elements/ Switching Between Voice and Video Calls
Updated on 2025-01-23 GMT+08:00
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Switching Between Voice and Video Calls

Diagram Element

Parameter Description

The following figure shows the parameters of the Change Media diagram element.

The parameters are described as follows:

  • Node Name: Enter a diagram element name.
  • Media: Select a target media type. The options are Audio and Video.

Condition Branch Description

Table 1 Condition branch description

Condition Branch

Description

Usage

Switching failure

Failure to switch from a voice call to a video call or from a video call to a voice call

Triggered upon a switching failure.

Typical Application Scenario

Voice and video calls need to be switched between each other when businesses are handled for a customer. The corresponding media capabilities are used to intuitively display businesses.

Parent topic: Diagram Elements