Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Robot Management and Configuration Guide/ Configuring an Intelligent Robot/ Other Operations/ Managing the Call History/ Querying the Service Capability Dashboard
Updated on 2025-01-23 GMT+08:00
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Querying the Service Capability Dashboard

Procedure

  1. Choose Configuration Center > Chatbot Management > Flow Configuration.
  2. Choose System > Historical Call and click the Service Capability Dashboard tab.
  3. Set the search criteria.

    • If you select By hour, the date and access code are mandatory.
    • If you select By day, the access code is mandatory.

  4. Click Search.

    Figure 1 By hour
    Figure 2 By day

    By hour: The hourly statistics of the access code on the specified day are queried.

    By day: The daily statistics in the last 30 days are queried.