Managing Special Dates

Prerequisites

Some operations under the current menu are controlled by separate permissions. If related operation permissions are not configured, the corresponding operations are not supported. For details about the operation permissions that can be configured separately, see Table 1.

Context

You can set special dates in any of the following ways:

• Specify one or more days in a week, usually weekends or workdays.
• Specify a date or time period. Generally, usually holidays or workdays temporarily adjusted.
• Specify one or more days in a year, usually public holidays.

Business Scenario

In a call center, Saturday and Sunday are special days, and no agent needs to be on duty.

Procedure

1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Call Config > Holidays.
   Figure 1 Holidays page
   

2. Click New to create a special date.
   Figure 2 New Special Date page
   

3. Set Task Type to By Week, and select Saturday and Sunday. The following table describes the parameters on the page.

   Table 1 Parameters on the Create Special Date page (By Week)

   Parameter	Description
   Special Date Name	Enter a special date name.
   Organization Unit	The options are as follows: Tenant administrator: All OUs under the current tenant are available. Agent: If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, OUs that can be accessed by agents are available. If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to No, all OUs are available. Accessible OUs selected on the Configuration Center > Employee Center > Employee > Add Employee page are available. NOTE: Contact the tenant administrator to set tenant parameters on the Configuration Center > System Management > Tenant Parameter page.
   Task Type	Set this parameter to By Week.
   Select Date	Select dates as required, for example, select Saturday and Sunday.

   Table 2 Parameters on the Create Special Date page (By Date)

   Parameter	Description
   Special Date Name	Enter a special date name.
   Organization Unit	The options are as follows: Tenant administrator: All OUs under the current tenant are available. Agent: If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, OUs that can be accessed by agents are available. If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to No, all OUs are available. Accessible OUs selected on the Configuration Center > Employee Center > Employee > Add Employee page are available. NOTE: Contact the tenant administrator to set tenant parameters on the Configuration Center > System Management > Tenant Parameter page.
   Task Type	Set this parameter to By Date.
   Select Date	Set Start Date and End Date. The end date must be later than or equal to the start date.

   Table 3 Parameters on the Create Special Date page (Repeat By Year)

   Parameter	Description
   Special Date Name	Enter a special date name.
   Organization Unit	The options are as follows: Tenant administrator: All OUs under the current tenant are available. Agent: If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, OUs that can be accessed by agents are available. If the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to No, all OUs are available. Accessible OUs selected on the Configuration Center > Employee Center > Employee > Add Employee page are available. NOTE: Contact the tenant administrator to set tenant parameters on the Configuration Center > System Management > Tenant Parameter page.
   Task Type	Set this parameter to Repeat By Year.
   Select Date	Set Start Date and End Date. The end date must be later than or equal to the start date.

4. Click OK.