Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing the Notification Center/ Configuring SMS Messages
Updated on 2025-11-07 GMT+08:00
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Configuring SMS Messages

An administrator can set SMS parameters for the notification center to send Huawei Cloud SMS messages. A tenant administrator can configure an SMS message sender number to enable the public number to send SMS gateway messages.

Prerequisites

To use the Huawei SMS function, you must have enabled the Huawei Cloud SMS service at Message & SMS.

Context

If information, such as the app key and app secret, is changed on Huawei Cloud SMS, you need to modify the configuration in the AICC as follows: Choose Configuration Center > Access Configuration > SMS Configuration, click Edit, and update the values of parameters, such as App Key and App Secret.

Configuring Huawei Cloud SMS Messages

  1. Sign in to the AICC as an administrator and choose Configuration Center > Access Configuration > SMS Configuration.
  2. Click the HUAWEI CLOUD SMS tab and click Edit to enter the editing mode.
  3. Set the following SMS parameters:

    • App Key
    • App Secret
    • App Access Address
    • Signature Channel ID

      The preceding parameters are obtained from the enabled Huawei Cloud service.

    • Whether to enable certificate verification
      • If this parameter is set to YES, certificate verification is enabled. You need to obtain a certificate file from the Huawei Cloud SMS service and upload it on the Configuration Center > System Management > Certificate page.
      • If this parameter is set to NO, certificate verification is disabled, which may cause peer identity spoofing risks. Exercise caution when using this value.
    • Certificate File: This parameter is available only when certificate verification is enabled. Select the Huawei Cloud SMS certificate uploaded on the Configuration Center > System Management > Certificate page.

  4. Click Save.

Configuring SMS Message Sender IDs

  1. Sign in to the AICC as an administrator and choose Configuration Center > Access Configuration > SMS Configuration.
  2. Click the SMS sender ID configuration tab.

    Figure 1 SMS sender ID configuration

    Organization Structure: This parameter is controlled by the tenant parameter Has the tenant enabled inter-organization data isolation enforcement.

    • After the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, use either of the following methods to configure the OU data scope based on site requirements:
      • Add the View All Organization Data, Viewing and Editing Home Organization Data, or View Lower-Level Organization Data permission under System Public Permissions to the role configured for the current account.
      • Configure the read permission for the corresponding accessible OU on the Employee Info page for the current account.
    • After the preceding tenant parameter is set to No, the Organization Structure parameter is not displayed.

  3. Click New. The New SMS sender ID dialog box is displayed.

    Figure 2 New SMS sender ID
    • Organization Unit: This parameter is controlled by the tenant parameter Has the tenant enabled inter-organization data isolation enforcement.
      • After the tenant parameter Has the tenant enabled inter-organization data isolation enforcement is set to Yes, use either of the following methods to configure the OU data scope based on site requirements:
        • Add the View All Organization Data, Viewing and Editing Home Organization Data, or View Lower-Level Organization Data permission under System Public Permissions to the role configured for the current account.
        • Configure the read permission for the corresponding accessible OU on the Employee Info page for the current account.
      • After the preceding tenant parameter is set to No, the Organization Unit parameter is not displayed.
    • Type: Type of an SMS message sender ID. The options are SMS Message Number and Company/Brand Name.
    • Sender Country Code: SMS message sender number.
    • SMS Message Number: A specific number is required when Type is set to SMS Message Number. Enter the SMS sender ID. The value is a string of 1 to 20 digits and case-sensitive characters.
    • Company/Brand Name: A specific company/brand name is required when Type is set to Company/Brand Name.

      The company or brand name can contain only digits, letters, and spaces. It cannot start or end with a space and can contain a maximum of 11 characters.

  4. Click OK.