Help Center/ Customer Engagement Center/ User Guide/ Tenant Administrator Guide/ Managing the Notification Center
Updated on 2025-11-07 GMT+08:00
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Managing the Notification Center

This section describes how to manage notifications in the notification center.

The notification center can send Huawei Cloud SMS messages. To use this function, configure SMS messages by referring to Configuring SMS Messages.

  • Configuring Bulletin Types
    An administrator can configure bulletin types for recipients to distinguish bulletins.
  • Configuring SMS Messages
    An administrator can set SMS parameters for the notification center to send Huawei Cloud SMS messages. A tenant administrator can configure an SMS message sender number to enable the public number to send SMS gateway messages.
  • Configuring M365 Applications
    You can configure an application template of the M365 channel.
  • Configuring Gateways
    An administrator can configure gateway parameters to implement the SMS and email notification functions.
  • Configuring Notification Variables
    After an administrator configures notification variables, these variables can be used for configuring a notification template, and can be applied when the notification template is used to send notifications.
  • Managing Email Signatures
    After a tenant administrator adds an email signature, enables the email signature switch, and selects the email signature during email channel configuration, the configured email signature is carried when an agent replies to or forwards an email. This section describes how to add an email signature.
  • Configuring Notification Templates as an Administrator
    An administrator can configure notification templates to reference when sending common notifications.
  • Configuring Message Receiving Routes
    An administrator can create an email receiving route to store emails in the default inbox configured in the gateway configuration to the AICC inbox, and create an SMS receiving route to store SMS messages in the recipient address to the AICC inbox.
  • Sending Notifications as an Administrator
    An administrator can send internal notifications.
  • Viewing Notifications
    An administrator can view bulletins that have been sent, emails that have been sent and received, notification sending records, and notification drafts.
Parent topic: Tenant Administrator Guide