Editing Customer Information

Prerequisites

The customer center feature has been enabled for the tenant space.

Procedure

1. View basic information on the workbench during a session between an agent and a customer.
2. Click to configure basic information.

   Table 1 GUI elements on the page for configuring basic information

   Element	Type	Description
   Name	Text box	Customer name. The value is a string of 0 to 80 characters.
   gender	Option button	Customer gender. Male female Information not available
   Phone	Text box	Customer mobile number. Click on the right to add a mobile number. A maximum of three mobile numbers can be configured. The value is a string of 0 to 20 characters.
   Email	Text box	Customer email address. Click on the right to add an email address. A maximum of two email addresses can be configured. The value is a string of 0 to 128 characters.
   Company	Text box	Company to which a customer belongs. The value is a string of 0 to 80 characters.
   Address	Drop-down list	Contact address of a customer.
   AddressDetail	Text box	Detailed contact address of a customer. The value is a string of 0 to 80 characters.
   Remark	Text box	Customer information description. The value is a string of 0 to 80 characters.

3. Click Create.

   After the customer information is created, you can query it on the Customer Center > Customer Center Management page.