Help Center/ Cognitive Engagement Center/ User Guide/ Agent Guide/ Performing Other Agent Operations/ Setting the Working Time

Updated on 2023-09-20 GMT+08:00

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Setting the Working Time

Context

This section describes how to configure non-working days for agents to manage working hours on working days and non-working days.

Procedure

Choose Configuration Center > Workbench Configuration > Online Chat Service Hours.

Set the non-working days of each week.
Select non-working days of each week from the selection box, which is valid every week.
Set specified dates to non-working days.
Add a rule to specified dates and set extra non-working days. For example, set October 1 to October 7 as non-working days.
Set exceptional working days.
Add a rule to set a day in a cycle or consecutive non-working days as a working day.

Parent topic: Performing Other Agent Operations

Previous topic: Setting Call Reasons

Next topic: Configuring Personalized Information

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