Updated on 2025-01-23 GMT+08:00

Configuring SmartCare Integration Information

Prerequisites

  • The SmartCare feature has been enabled for the tenant space.
  • You need to apply to the system administrator to add the SmartCare interconnection address to the address trustlist whose Address Type is set to SmartCare interconnection address.
  • You have the SmartCare Integration menu permission.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Configuration Center > Expansion and Integration > SmartCare Integration. The SmartCare Integration Information Configuration page is displayed.
  2. Click Edit to configure SmartCare information.

    Table 1 Key elements on the SmartCare Integration Information Configuration page

    Element

    Type

    Description

    SmartCare Interconnection Address

    Text box

    SmartCare URL.

    The URL must start with http or https.

    NOTE:

    HTTP is not recommended, because it may bring risks. The secure HTTPS protocol is recommended.

    The value of SmartCare Interconnection Address must be added by the system administrator to the address trustlist. Address Type is set to SmartCare interconnection address.

    AppId

    Text box

    Provided by SmartCare.

    The value ranges from 5 to 100.

    AppSecret

    Text box

    Provided by SmartCare.

    The value ranges from 5 to 100.

    Certificate

    Selection box

    Select a certificate uploaded on the Configuration Center > System Management > Certificate page.

    Fast boundary scene name

    Text box

    Name of the fast demarcation scenario.

    Provided by SmartCare.

    The value can contain a maximum of 64 characters.

    Deep boundary scene name

    Text box

    Name of the in-depth demarcation scenario.

    Provided by SmartCare.

    The value can contain a maximum of 64 characters.

  3. Click Save.