Updated on 2023-10-12 GMT+08:00

Viewing Co-browsing Session Records

Prerequisites

  1. The co-browsing feature has been enabled for the tenant.
  2. The agent has the permission on the Session Record of Web Collaboration menu.

Context

After the first subscriber joins a room, a record is generated, in which the start time is updated. After the room is released, the end time is updated.

Procedure

  1. Sign in to the AICC as a tenant administrator and choose Customer Contact History > Session Record of Web Collaboration to view co-browsing session records.