Configuring SMS Special List Rules

A tenant administrator configures the SMS special list, that is, the mobile number blocklist, to block SMS messages that do not need to be received. Agents cannot send SMS messages to blocklisted mobile numbers.

Prerequisites

You have configured the SMS channel. For details, see Configuring the SMS Channel.

Procedure

Sign in to the AICC as a tenant administrator and choose Configuration Center > Resource Management > SMS Special List.

Click Create. In the Creating a Special List Rule dialog box, set rule parameters.

Figure 1 Creating a Special List Rule page

**Table 1** Parameters for creating an SMS special list rule
Parameter	Description
Rule Name	Enter a customized rule name.
Rule Description	Enter a description, which is optional.
Enable	Determine whether to enable the rule after the configuration is complete. This switch is turned on by default. Retain the default setting.
Channel Selection	Select the SMS channel to which the rule applies. SMS channels configured for the tenant All channels (all SMS channels)
Validity Period	Set the validity period of the rule. At least one of the start time and end time must be set. If the end time is not set, the validity period is from the start time to the maximum expiration time, which is 2038-1-18 23:59:59. If the start time is not set, the validity period starts from the current time. By default, the rule takes effect immediately, and the validity period is set to the maximum value, which is from the current time to 2038-01-18 23:59:59.
Add	Add a blocklisted mobile number.
Mobile Number	Enter a blocklisted mobile number.
	Delete a blocklisted mobile number that has been added.