Help Center/ Cognitive Engagement Center/ User Guide/ Tenant Administrator Guide/ Configuring a Mobile Agent

Updated on 2024-10-12 GMT+08:00

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Configuring a Mobile Agent

A tenant administrator can configure the mobile customer service to forward inbound calls to specified skill queues or numbers.

(Optional) Configuring an Inbound Call Flow
You can configure a flow to directly transfer an inbound call to the number of a customer manager who has provided services for the customer.
Configuring a Mobile Agent in the AICC
After a customer dials a tenant access code, the call is connected to a skill queue or a specified number based on the mobile agent configuration.

Parent topic: Tenant Administrator Guide

Previous topic: Configuring Service Guidance

Next topic: (Optional) Configuring an Inbound Call Flow

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