Help Center/ Conversational Bot Service/ User Guide/ QABot/ Managing Q&A Bots/ (Optional) Advanced Settings
Updated on 2023-06-06 GMT+08:00
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(Optional) Advanced Settings

In the Advanced Settings area, you can configure advanced functions of the bot, such as bot settings.

To access the advanced settings function, log in to the CBS console and click Question Answering Bot in the left navigation pane. In the Q&A bot list, click the bot ID or the Manage Bot button in the Operation column. From the left navigation tree, click Advanced Settings.

The following functions are included:

Bot Settings

  1. Configure the basic information of the bot. Your Q&A bot can reply to customers with your settings when customers ask about the bot information.
  2. After the setting is complete, you can click Start Dialog in the upper right corner of the page to test your bot setting.

Managing Tags

This function helps you filter different answers of a question for different customers. For example, if question X has two answers, a and b, you can set tags to make customer A see answer a and customer B see answer b.

After setting tags on the Tags page, you can select a tag from the drop-down list when adding Q&A pairs to the knowledge base.

To create tags, click Create.

Parent topic: Managing Q&A Bots