Unsubscription Not Allowed

Unsubscription Limitations

• Regular products that cannot be unsubscribed from
  • Free cloud services
  • Trial cloud services
  • One-off billed cloud services
  • Products for which other transactions are in progress
  • Expired cloud services
  • Account frozen for legal management. If your account is frozen, all your resources cannot be unsubscribed from. If one of your resources is frozen, that resource cannot be unsubscribed from.
  • KooGallery products that have been invoiced
  • Orders of customers associated in the referral model, paid by partners and already invoiced
  • Orders associated with a standard sales contract
  • Cloud services involved in a special reward activity, such as promotional packages, promotional coupons, promotional gift bundles, lucky draws, and referral incentives (cloud beans).
  • DevCloud products
• KooGallery products that cannot be unsubscribed from

  For details about KooGallery products that cannot be unsubscribed, see Unsubscription Rules.

• Unsubscriptions not allowed due to other reasons
  • Resources are unavailable.
  • You have subscribed to a support plan and have already used some of the benefits it provides.
  • A senior benefit has been used for trial.
• General cloud services that cannot be unsubscribed from

  Table 1 General products that cannot be unsubscribed from

  Cloud Service Type	Cloud Service Name
  Security	Anti-DDoS
  	SSL Certificate Manager (Unsubscription not supported seven days after the purchase)
  Content Delivery & Edge Computing	CloudPond
  Analytics	IoT Device Management
  Business Applications	Contact Center
  	Huawei Cloud Meeting
  	Huawei Cloud WeLink
  Containers & Middleware	API Gateway
  Networking	Direct Connect
  O&M Management	CDN O&M Management Service
  	CodeArts PerfTest
  	Simple Message Notification
  	Log Tank Service
  Video	MetaStudio
  Other	Partner Enterprise Collaboration Devices
  	Dedicated Computing Cluster
  	Dedicated Cloud Bare Metal Server
  	Dedicated Cloud Server Backup
  	Dedicated Cloud Storage

  

  Unsubscription rules for certain cloud services may change. To view non-unsubscribable resources, go to the Unsubscriptions > In-use > Unsubscription Not Allowed page.

• The following types of resources are not displayed on the Orders > Unsubscriptions page in the Billing Center:
  • Single-use products, which become invalid immediately after purchase
  • Reserved instances, which are unsubscribed from on the specific cloud service console

Procedure

1. Go to the Orders > Unsubscriptions page, and choose Cloud resources > In-use > Unsubscription Not Allowed.
2. Locate the instance and view the reason why it cannot be unsubscribed from.