Help Center/ My Account/ User Guide/ Partner/ Disassociating from a Partner/ How Does a Customer Associated with Its Partner in Reseller Model Request Disassociation?
Updated on 2024-08-29 GMT+08:00
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How Does a Customer Associated with Its Partner in Reseller Model Request Disassociation?

A customer associated with its partner in the Reseller model can request disassociation in account center.

  1. Only one disassociation request can be initiated by a customer within a 3 month period.
  2. The account has orders waiting to be paid by the partner. Cancel the orders or contact the partner to pay the orders.
  3. For customers associated with the partner in Reseller model, they cannot apply to disassociate from the partner if they are in one of the following conditions:
    • If you are an enterprise master and you are associated with independent accounting members, you need to disassociate from all your independent accounting members before disassociating from your partner.
    • The customer's account is in arrears. Contact the partner to increase the credit limit to write off the arrears.
    • The customer has valid RIs or a partner support plan. In this case, unsubscribe from the RIs or the partner support plan and then disassociate from the partner.
    • The customer has not set the currency. To disassociate from a partner, the customer needs to go to the account center to set the currency first.

Procedure

  1. The My Partner page is displayed.
  2. Click More Operations > Disassociate at the bottom of the page.

    You can also click Operation Log to view the operation records of the association between you and the partner.

  3. If the account passes the check, select I understand the preceding statement and confirm to disassociate from the partner account, and click Disassociate.

    If the account fails the check, handle the failed items as prompted. Then check the account again.

  4. Enter the text message verification code and click OK.

    The system displays a message indicating that the application for canceling the association with the partner has been submitted. After your partner completes the processing, you will be notified of the processing result at the first time. Please wait.

Other Operations

You can click Process in the upper part of the My Partner page to process the disassociation request initiated by the partner.