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Service Overview
- What Are Support Plans?
- Specifications
- Service Catalog
- Service Scope
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Service Content
- Self Service
- Non-Technical Support
- Technical Support
- Case Severity and Response Time
- Best Practices
- Notifications
- Service Ticket Management APIs
- Third-Party Software Support
- Architecture Support
- Launch Support
- Availability Check
- Resource Monitoring and Optimization
- Proactive Guidance
- Operations Support
- Training
- Support Channels
- Billing
- Change History
- Price Details
- User Guide
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FAQs
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General
- Can multiple cloud accounts share one support plan?
- What Does a Support Plan Provide?
- How Do I Submit a Problem?
- How Long Does It Take to Get a Response?
- How Long Does It Take to Solve My Problem?
- What Languages Are Supported for the Support Plan?
- Which Regions Are Support Plans Available In?
- Can I Obtain Professional Services Such As Cloud Migration Free of Charge After Purchasing an Enterprise Support Plan?
- Billing
- Change History
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General
- General Reference
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What Does a Support Plan Provide?
Solutions to HUAWEI CLOUD account, billing, and quota adjustment issues.
Advice on the use of HUAWEI CLOUD technologies, products, and solutions.
Best practices in using HUAWEI CLOUD technologies, products, and solutions.
Assistance in troubleshooting when using HUAWEI CLOUD products.
Advice and troubleshooting assistance when using HUAWEI CLOUD APIs and SDKs.
Guidance on and assistance with third-party software configuration when using HUAWEI CLOUD products.
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