Help Center/ Professional Services/ Service Overview/ O&M and Management/ Deterministic SRE Support Services/ Billing
Updated on 2024-10-12 GMT+08:00
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Billing

This document describes how the Deterministic SRE Support Services are billed, including billing items, billing modes, changes, renewals, and overdue.

Billing Items

Category

Product

Service Specifications

Billing Description

Price (USD)

Price Unit

Deterministic SRE Support Services

O&M Technical Support

Remote O&M Technical Support (Monthly)

Monthly subscription billed on a monthly basis

5,000.00

Per month

Faster Service Ticket Handling

One-time payment based on the number of packages. Ten urgent service tickets can be processed per month. If the monthly quota is used up or if the subscription term ends, this package automatically expires.

2,200.00

Per package

Direct Expert Support

One-time payment based on the number of packages. Direct Expert Support is provided 5 times per month. If the monthly quota is used up or if the subscription term ends, this package automatically expires.

2,700.00

Per package

Billing Modes

  • Remote O&M Technical Support

    Yearly or monthly subscription billed on a yearly or monthly basis.

  • Faster Service Ticket Handling

    A one-time payment based on the number of packages. Ten urgent service tickets can be processed per month. If the monthly quota is used up or if the subscription term ends, this package automatically expires.

  • Direct Expert Support

    A one-time payment based on the number of packages. Direct Expert Support is provided 5 times per month. If the monthly quota is used up or if the subscription term ends, this package automatically expires.

Configuration Changes

  • Remote O&M Technical Support

    Unsubscription is supported. Prepaid expenditures are refunded in proportion to the number of remaining days. The incremental support expenditures of the previous month are deducted at the beginning of each month. Specification upgrades or downgrades are not supported.

  • Faster Service Ticket Handling

    A one-time payment. The service takes effect immediately after purchase. Unsubscription and specification upgrades or downgrades are not supported.

  • Direct Expert Support

    A one-time payment. The service takes effect immediately after purchase. Unsubscription and specification upgrades or downgrades are not supported.

Renewals

After the Remote O&M Technical Support service expires, the technical support will be terminated. To avoid any unnecessary losses, renew the service in a timely manner. You can renew the service on the Huawei Cloud management console.

You can purchase multiple packages of Faster Service Ticket Handling and Direct Expert Support at a time.

Expiration and Overdue Payments

  • Remote O&M Technical Support: After this service expires, the technical support will be terminated. To avoid any unnecessary losses, renew the service in a timely manner.
  • Faster Service Ticket Handling and Direct Expert Support: After the service quotas are used up or services expire, the technical support will be terminated. To avoid any unnecessary losses, renew the services in a timely manner.