Billing

Updated on 2024-10-12 GMT+08:00

View PDF

This document describes how the Deterministic SRE Support Services are billed, including billing items, billing modes, changes, renewals, and overdue.

Billing Items

Category	Product	Service Specifications	Billing Description	Price (USD)	Price Unit
Deterministic SRE Support Services	O&M Technical Support	Remote O&M Technical Support (Monthly)	Monthly subscription billed on a monthly basis	5,000.00	Per month
		Faster Service Ticket Handling	One-time payment based on the number of packages. Ten urgent service tickets can be processed per month. If the monthly quota is used up or if the subscription term ends, this package automatically expires.	2,200.00	Per package
		Direct Expert Support	One-time payment based on the number of packages. Direct Expert Support is provided 5 times per month. If the monthly quota is used up or if the subscription term ends, this package automatically expires.	2,700.00	Per package

Billing Modes

Remote O&M Technical Support
Yearly or monthly subscription billed on a yearly or monthly basis.

Faster Service Ticket Handling
A one-time payment based on the number of packages. Ten urgent service tickets can be processed per month. If the monthly quota is used up or if the subscription term ends, this package automatically expires.

Direct Expert Support
A one-time payment based on the number of packages. Direct Expert Support is provided 5 times per month. If the monthly quota is used up or if the subscription term ends, this package automatically expires.

Configuration Changes

Remote O&M Technical Support
Unsubscription is supported. Prepaid expenditures are refunded in proportion to the number of remaining days. The incremental support expenditures of the previous month are deducted at the beginning of each month. Specification upgrades or downgrades are not supported.
Faster Service Ticket Handling
A one-time payment. The service takes effect immediately after purchase. Unsubscription and specification upgrades or downgrades are not supported.
Direct Expert Support
A one-time payment. The service takes effect immediately after purchase. Unsubscription and specification upgrades or downgrades are not supported.

Renewals

After the Remote O&M Technical Support service expires, the technical support will be terminated. To avoid any unnecessary losses, renew the service in a timely manner. You can renew the service on the Huawei Cloud management console.

You can purchase multiple packages of Faster Service Ticket Handling and Direct Expert Support at a time.

Expiration and Overdue Payments

Remote O&M Technical Support: After this service expires, the technical support will be terminated. To avoid any unnecessary losses, renew the service in a timely manner.
Faster Service Ticket Handling and Direct Expert Support: After the service quotas are used up or services expire, the technical support will be terminated. To avoid any unnecessary losses, renew the services in a timely manner.

Parent topic: Deterministic SRE Support Services

Previous topic: What Are the Deliverables of O&M Technical Support?

Next topic: aPaaS Deterministic O&M

Feedback

Was this page helpful?

Helpful Not helpful

Provide feedback

Thank you very much for your feedback. We will continue working to improve the documentation.See the reply and handling status in My Cloud VOC.

The system is busy. Please try again later.

Which of the following issues have you encountered?

Content is inconsistent with the product UI

Unclear descriptions

Lack of examples or code

Incorrect steps

Can't find what I need

Lack of best practices

Feedback (optional)

0/500

Select at least one type of issue, and enter your comments or suggestions.

Enter a maximum of 500 characters.

Submit Cancel

For any further questions, feel free to contact us through the chatbot.

Chatbot