Help Center/ Professional Services/ Service Overview/ Cloudification & Implementation/ Data Cloudification Design and Implementation Service/ Statement of Work (SOW)
Updated on 2024-10-12 GMT+08:00
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Statement of Work (SOW)

Service Overview

As cloud migration and cloud use are becoming more and more mature, enterprises choose to use cloud storage and migrate their data to cloud. This cloud migration process involves the planning and design, migration implementation, and continuous optimization. For storage services already running on the cloud, enterprises still have requirements on performance optimization, security configuration, backup and disaster recovery, cost analysis, collaboration between public and private clouds, and others.

To fit such needs, Huawei Cloud launches Data Cloudification Design and Implementation Service. This service is based on Huawei Cloud storage services and solutions and consists of the following packages: planning and design, migration implementation, and technical support. All these services can simplify cloud migration and speed up data migration, helping customers migrate their data to cloud in a secure, reliable, and efficient way.

Service Content

This service provides the following packages:

  • Data Cloudification-Planning and Design Package: survey and evaluation of cloud migration and solution design for cloud migration and storage
  • Data Cloudification-Migration Implementation Package: migration design and implementation
  • Data Cloudification-Technical Support Package: storage application integration consultation and support for cloud migration

Prerequisites

  • Customers should apply for this service at least 15 working days in advance, so Huawei can evaluate their business objectives and service schedule.
  • Written authorization for collecting service data must be obtained from customers before providing the service.

Applicable Scope

  1. Service Content Covered
    1. Survey and evaluation of cloud migration, and migration solution design and implementation
    2. Suggestions on selection, use, and optimization of cloud storage technologies
    3. Integration consultation and technical support for storage services
  2. Service Content Not Covered
    1. Cloud architecture planning and design of global services and non-storage services
    2. Design or reconstruction of applications, software, and databases' logical structure, and software installation, deployment, and tuning
    3. Routine O&M support (such as installation, patch update, test, fault diagnosis, optimization, and Q&A) for third-party software
    4. Documents except those on the Huawei Cloud official website and the deliverables specified in this service
    5. Others that are not clarified in the service content covered
  3. Service Regions

      

    Asia Pacific, Latin America (excluding Brazil), Europe, Southern Africa, and Brazil.

Service Process

The table below describes the service process.

Phase

Description

Service request

A customer submits a request for the cloud migration design and implementation service.

Requirement survey

Huawei Cloud collects the customer's storage requirements through interviews and survey forms.

Requirement evaluation

Huawei Cloud analyzes the customer's requirements and evaluates whether the Huawei Cloud storage products and solutions can meet the requirements.

Solution design

Based on the collected requirements and evaluation results, Huawei Cloud designs a storage solution, and invites the customer to review the solution together.

Solution implementation

Based on the approved storage solution, Huawei Cloud formulates an implementation plan and implements cloud migration as planned.

Service acceptance

After the cloud migration is complete, Huawei Cloud creates a service acceptance list and invites the customer to accept the service.

Deliverables

The table below shows the deliverables required.

Package

Deliverables

Data Cloudification-Planning and Design Package

Data Cloudification (Planning and Design) Survey Form (XX Project)

Data Cloudification Proposal (XX Project)

Data Cloudification-Migration Implementation Package

Data Cloudification (Migration Implementation) Runbook & Plan (XX Project)

Data Cloudification-Technical Support Package

Data Cloudification (Technical Support) Summary Report (XX Project)

Responsibility Division

  1. Huawei Cloud and Customer
    • Negotiate and confirm specific requirements and objectives.
    • Negotiate and confirm project management plans.
    • Negotiate, confirm, and review solutions.
    • Negotiate to build teams.
    • Sign contracts.
  2. Huawei Cloud
    • Assists customers in collecting source data and performing testing and verification.
    • Specifies a project owner and notifies the customer of any personnel changes three working days in advance.
    • Uses the data authorized by the customer only for stability improvement.
  3. Customer
    • Designates a project owner to coordinate and manage issues and sets up a project team.
    • Provides source information and authorization required by migration solution design and implementation.
    • Coordinates with third-party software vendors to help Huawei Cloud resolve problems during project implementation.
    • Takes charge of the service verification, switchover, monitoring, and acceptance.
    • Designates a project owner to assist Huawei Cloud in implementing services. The project owner is responsible for arranging and coordinating all affairs between both parties, and reviews and accepts the services provided by Huawei Cloud.
    • Provides business system information, including but not limited to application architecture, deployment architecture, resource quantity, and performance.
    • Creates and tops up a Huawei Cloud account for project implementation.
  4. Responsibility Matrixes

    R: responsible; S: supportive.

    • The following table shows the responsibility matrix during the migration planning and design.

      No.

      Process

      Description

      Huawei Cloud

      Customer

      1

      Requirement survey

      Investigate customer's cloud migration requirements through interviews and questionnaires.

      R

      S

      2

      Requirement analysis

      Evaluate and analyze requirements based on the survey results and Huawei Cloud storage products and solutions.

      R

      S

      3

      Solution design

      Based on the survey and analysis results, design a cloud migration solution.

      R

      S

      4

      Solution review

      Jointly (Huawei Cloud and the customer) review the feasibility, risks, and improvement points of the solution.

      R

      S

      6

      Solution improvement

      Optimize the solution based on the review result.

      R

      S

      7

      Solution alignment

      Align the final migration solution with the customer.

      R

      S

      8

      Acceptance confirmation

      Accept the deliverables provided by Huawei Cloud.

      S

      R
    • The following table shows the responsibility matrix during the migration planning and design.

      No.

      Process

      Description

      Huawei Cloud

      Customer

      1

      Migration plan output

      Make a migration plan based on the customer's data volume and service requirements.

      R

      S

      2

      Migration tool deployment

      Set up a migration test environment (compute and network resources, and tool deployment).

      R

      S

      3

      Migration test

      Perform the migration test (the customer creates test resources, such as buckets or parallel file systems).

      R

      S

      4

      Migration resource expansion

      Prepare resources for the formal migration.

      R

      S

      5

      Migration batch division

      Determine the migration batches with the customer.

      R

      S

      6

      Full data migration

      Perform full data migration in batches.

      R

      S

      7

      Service cutover

      Migrate services to Huawei Cloud in batches.

      S

      R

      8

      Incremental data migration and data verification

      Perform incremental data migration and data verification in batches.

      R

      S

      9

      Acceptance confirmation

      Accept the deliverables provided by Huawei Cloud.

      S

      R
    • The following table shows the responsibility matrix during the migration planning and design.

      No.

      Process

      Description

      Huawei Cloud

      Customer

      1

      Feedback providing

      Report technical problems encountered during data migration.

      S

      R

      2

      Problem analysis

      Analyze and clarify the problems reported by the customer.

      R

      S

      3

      Solution formulation

      Based on the problem analysis result, answer questions or develop a solution for the customer.

      R

      S

      4

      Solution implementation

      Resolve problems based on the solution provided by the professional service team.

      S

      R

      5

      Acceptance confirmation

      After the service is delivered, confirm the acceptance report provided by the professional service team.

      S

      R

Acceptance Criteria

The deliverables of each package must be submitted in compliance with the following criteria. If the customer accepts the deliverables, they sign or seal the acceptance reports, or click the acceptance button on the official website.